Owner Services Agent | Aura at Snowmass Mountain Lodging

The Westin Riverfront Resort & Spa; Snowmass Village (CO); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Plan with Company Match

Paid Time Off & Paid Sick Time

Wellness Benefits & EAP

Ski Pass or Equivalent Bonus

Employee Referral Program

Professional Development & Career Grow

Sabbatical Program

Job summary

Aura at Snowmass Mountain Lodging in Snowmass Village, CO is seeking an Owner Services Agent to deliver exceptional, personalized service to owners and guests. The role focuses on coordinating experiences, managing arrivals and departures, and supporting on-site operations.

The position is FT Seasonal with a pay rate of $27.00 per hour, requiring flexibility for evenings, weekends, and holidays. Start date is 12/01/2026, with application deadline the same day or until filled.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Experience in hospitality or guest services required.
• Excellent interpersonal and communication skills.
• Strong organizational abilities and attention to detail.
• Proactive, dependable, able to work independently and with others.
• Proficiency with Microsoft Office; comfortable learning ALICE and Track.
• Strong English; Spanish a plus.
• Knowledge of Snowmass Village and Roaring Fork Valley preferred.

Responsibilities

• Welcome owners and guests, anticipating needs and delivering memorable experiences.
• Coordinate dining, transportation, and local experiences with referrals.
• Assist arrivals/departures, luggage handling, and deliveries.
• Provide shuttle services within Base Village and arrange airport transport.
• Collaborate with housekeeping, maintenance, and other departments.
• Monitor common areas and maintain cleanliness of lounges and storage.
• Support owner events, stocking refreshments and coordinating requests.
• Assist with parking operations and record-keeping of packages.
• Provide seasonal ski equipment and guest amenities support.

Skills

Guest services

Communication

Multitasking

Team collaboration

Education

High School Diploma

College degree (preferred)

Tools

Microsoft Office

ALICE

Track

Job description

About the Role

Snowmass Mountain Lodging is seeking a personable, proactive, and service-oriented Owner Services Agent to join our team at Aura in beautiful Snowmass Village, Colorado! In this role, you will be the primary point of contact for owners and guests, providing personalized assistance, anticipating their needs, and coordinating exceptional experiences throughout their stay.

Working closely with the Aura Resident Manager and Snowmass Mountain Lodging teams, you will support daily property operations, arrange guest services, and help maintain a welcoming and well-organized environment. The ideal candidate is dependable, detail-oriented, and passionate about delivering outstanding hospitality while building meaningful relationships with owners and guests.

• • Job Location: Aura at Snowmass Mountain Lodging – Snowmass Village, CO
  • Pay Rate: 27.00 per hour
  • Schedule: Flexible schedule; some evenings, weekends, and holidays required
  • Employment Status: FT Seasonal
  • Start Date: 12/01/2026
  • Application Deadline: 12/01/2026 or until filled

What You’ll Do

• Deliver exceptional, personalized service by welcoming owners and guests, anticipating their needs, and ensuring memorable experiences throughout their stay.
• Coordinate dining reservations, transportation, recreational activities, ski services, and local experiences while providing knowledgeable recommendations about the Roaring Fork Valley.
• Assist with guest arrivals and departures, including luggage handling, grocery requests, package deliveries, and transportation coordination.
• Provide guest shuttle services within Base Village and assist with airport transportation arrangements, following established safety and operating procedures.
• Collaborate with Housekeeping, Maintenance, and other departments to ensure owner requests are completed efficiently and property standards are consistently maintained.
• Support daily property operations by monitoring common areas, maintaining cleanliness, and ensuring lounges, garages, storage areas, and guest amenities are welcoming and well-organized.
• Assist with owner events and receptions, including preparing food and beverage items, stocking refreshment areas, and coordinating special requests.
• Support parking operations by assisting with guest parking arrangements and implementing established parking management procedures.
• Maintain accurate records, manage packages and deliveries, monitor inventory, and coordinate the replenishment of common-area supplies.
• Provide seasonal assistance with ski equipment, guest amenities, and other operational needs while maintaining a positive, professional, and team-oriented attitude.

About You

• High school diploma or equivalent required; college degree preferred.
• Previous experience in hospitality, guest services, concierge, or a related customer service role required.
• Excellent interpersonal and communication skills, with a genuine passion for delivering exceptional service.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities efficiently.
• Proactive, dependable, and comfortable working independently while collaborating with multiple departments.
• Proficiency with Microsoft Office and the ability to learn property management and guest service systems, including ALICE and Track.
• Strong English communication skills; Spanish language skills are a plus.
• Knowledge of Snowmass Village, Aspen, and the Roaring Fork Valley, including local dining, activities, and recreational experiences, is preferred.
• Ability to adapt to seasonal operational demands and assist with a variety of guest service and property support responsibilities.

Benefits & Perks

Eligible employees may enjoy a variety of benefits and perks, including:

• Medical, Dental & Vision Insurance
• 401(k) Plan with Company Match
• Paid Time Off & Paid Sick Time
• Wellness Benefits & Employee Assistance Program
• Ski Pass or Equivalent Bonus
• Employee Referral Program
• Professional Development & Career Growth Opportunities
• Sabbatical Program

Benefits and perks vary based on employment status and are subject to eligibility requirements and applicable company policies.

Why Join Us

At Aura, we believe exceptional hospitality is built on genuine relationships, thoughtful service, and attention to every detail. Our team takes pride in creating a welcoming residential environment where owners and guests feel valued, comfortable, and cared for throughout their stay.

As part of Snowmass Mountain Lodging and East West Hospitality, you’ll have the opportunity to develop your hospitality skills, collaborate with dedicated professionals, and contribute to a company that values integrity, teamwork, community involvement, and exceptional service. Join us and help create memorable experiences in the heart of Snowmass Village!

We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.

East West Hospitality is an equal opportunity employer and participates in E-Verify.