Owner Services Agent | Aura at Snowmass Mountain Lodging

East West Hospitality; Snowmass Village (CO); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

401(k) Plan with Company Match

Paid Time Off & Paid Sick Time

Wellness Benefits & EAP

Ski Pass or Equivalent Bonus

Employee Referral Program

Professional Development & Career Grow

Sabbatical Program

Job summary

East West Hospitality, operating Aura at Snowmass Mountain Lodging, seeks an Owner Services Agent to deliver personalized service to owners and guests in Snowmass Village, CO. You’ll coordinate dining, transportation, ski services, and local experiences, ensuring a memorable stay.

The role requires a friendly, dependable individual with strong communication and organizational skills, able to work evenings, weekends, and holidays, and collaborate across departments to maintain welcoming

Qualifications

• Requires high school diploma or equivalent; college degree preferred.
• Previous hospitality or guest services experience required.
• Strong interpersonal and communication skills; ability to work with owners and guests.

Responsibilities

• Welcome owners and guests, provide personalized service and anticipate needs.
• Coordinate dining reservations, transportation, activities, ski services and local experiences with recommendations.
• Greet arrivals/departures, assist with luggage, groceries, packages, and transport coordination.
• Provide guest shuttle services within Base Village and assist with airport transport per procedures.
• Collaborate with Housekeeping, Maintenance and other departments to meet owner requests.
• Monitor common areas and maintain cleanliness of lounges, garages, storage areas, and amenities.
• Support owner events and receptions, including food/beverage prep and refreshment setup.
• Assist with parking operations and manage guest parking according to procedures.
• Maintain records, manage packages/deliveries, monitor inventory and replenish supplies.
• Provide seasonal ski equipment and guest amenities as needed; maintain professional, team-focused attitude.

Skills

Hospitality service

Guest services

Concierge

Customer service

Interpersonal communication

Organizational skills

Multitasking

Microsoft Office

ALICE

Track

English proficiency

Spanish (a plus)

Education

High school diploma or equivalent

College degree (preferred)

Tools

ALICE

Track

Microsoft Office

Job description

At East West Hospitality, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve.We hope you’ll consider joining us!

About the Role

Snowmass Mountain Lodging is seeking a personable, proactive, and service-oriented Owner Services Agent to join our team at Aura in beautiful Snowmass Village, Colorado! In this role, you will be the primary point of contact for owners and guests, providing personalized assistance, anticipating their needs, and coordinating exceptional experiences throughout their stay.

Working closely with the Aura Resident Manager and Snowmass Mountain Lodging teams, you will support daily property operations, arrange guest services, and help maintain a welcoming and well-organized environment. The ideal candidate is dependable, detail-oriented, and passionate about delivering outstanding hospitality while building meaningful relationships with owners and guests.

• Job Location: Aura at Snowmass Mountain Lodging – Snowmass Village, CO
• Pay Rate: 27.00 per hour
• Schedule: Flexible schedule; some evenings, weekends, and holidays required
• Employment Status: FT Seasonal
• Start Date: 12/01/2026
• Application Deadline: 12/01/2026 or until filled

What You'll Do

• Deliver exceptional, personalized service by welcoming owners and guests, anticipating their needs, and ensuring memorable experiences throughout their stay.
• Coordinate dining reservations, transportation, recreational activities, ski services, and local experiences while providing knowledgeable recommendations about the Roaring Fork Valley.
• Assist with guest arrivals and departures, including luggage handling, grocery requests, package deliveries, and transportation coordination.
• Provide guest shuttle services within Base Village and assist with airport transportation arrangements, following established safety and operating procedures.
• Collaborate with Housekeeping, Maintenance, and other departments to ensure owner requests are completed efficiently and property standards are consistently maintained.
• Support daily property operations by monitoring common areas, maintaining cleanliness, and ensuring lounges, garages, storage areas, and guest amenities are welcoming and well-organized.
• Assist with owner events and receptions, including preparing food and beverage items, stocking refreshment areas, and coordinating special requests.
• Support parking operations by assisting with guest parking arrangements and implementing established parking management procedures.
• Maintain accurate records, manage packages and deliveries, monitor inventory, and coordinate the replenishment of common-area supplies.
• Provide seasonal assistance with ski equipment, guest amenities, and other operational needs while maintaining a positive, professional, and team-oriented attitude.

About You

• High school diploma or equivalent required; college degree preferred.
• Previous experience in hospitality, guest services, concierge, or a related customer service role required.
• Excellent interpersonal and communication skills, with a genuine passion for delivering exceptional service.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities efficiently.
• Proactive, dependable, and comfortable working independently while collaborating with multiple departments.
• Proficiency with Microsoft Office and the ability to learn property management and guest service systems, including ALICE and Track.
• Strong English communication skills; Spanish language skills are a plus.
• Knowledge of Snowmass Village, Aspen, and the Roaring Fork Valley, including local dining, activities, and recreational experiences, is preferred.
• Ability to adapt to seasonal operational demands and assist with a variety of guest service and property support responsibilities.

Eligible employees may enjoy a variety of benefits and perks, including:

• 401(k) Plan with Company Match
• Paid Time Off & Paid Sick Time
• Wellness Benefits & Employee Assistance Program
• Ski Pass or Equivalent Bonus
• Employee Referral Program
• Professional Development & Career Growth Opportunities
• Sabbatical Program

Benefits and perks vary based employment status and are subject to eligibility requirements and applicable company policies.

Why Join Us

At Aura, we believe exceptional hospitality is built on genuine relationships, thoughtful service, and attention to every detail. Our team takes pride in creating a welcoming residential environment where owners and guests feel valued, comfortable, and cared for throughout their stay.

As part of Snowmass Mountain Lodging and East West Hospitality, you'll have the opportunity to develop your hospitality skills, collaborate with dedicated professionals, and contribute to a company that values integrity, teamwork, community involvement, and exceptional service. Join us and help create memorable experiences in the heart of Snowmass Village!

We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.

East West Hospitality is an equal opportunity employer and participates in E-Verify.