Owner & Guest Experience Concierge

East West Hospitality; Snowmass Village (CO); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

401(k) Plan with Company Match

Paid Time Off & Paid Sick Time

Wellness Benefits & EAP

Ski Pass or Equivalent Bonus

Employee Referral Program

Professional Development & Career Grow

Sabbatical Program

Job summary

East West Hospitality, operating Aura at Snowmass Mountain Lodging, seeks an Owner Services Agent to deliver personalized service to owners and guests in Snowmass Village, CO. You’ll coordinate dining, transportation, ski services, and local experiences, ensuring a memorable stay.

The role requires a friendly, dependable individual with strong communication and organizational skills, able to work evenings, weekends, and holidays, and collaborate across departments to maintain welcoming

Qualifications

• Requires high school diploma or equivalent; college degree preferred.
• Previous hospitality or guest services experience required.
• Strong interpersonal and communication skills; ability to work with owners and guests.

Responsibilities

• Welcome owners and guests, provide personalized service and anticipate needs.
• Coordinate dining reservations, transportation, activities, ski services and local experiences with recommendations.
• Greet arrivals/departures, assist with luggage, groceries, packages, and transport coordination.
• Provide guest shuttle services within Base Village and assist with airport transport per procedures.
• Collaborate with Housekeeping, Maintenance and other departments to meet owner requests.
• Monitor common areas and maintain cleanliness of lounges, garages, storage areas, and amenities.
• Support owner events and receptions, including food/beverage prep and refreshment setup.
• Assist with parking operations and manage guest parking according to procedures.
• Maintain records, manage packages/deliveries, monitor inventory and replenish supplies.
• Provide seasonal ski equipment and guest amenities as needed; maintain professional, team-focused attitude.

Skills

Hospitality service

Guest services

Concierge

Customer service

Interpersonal communication

Organizational skills

Multitasking

Microsoft Office

ALICE

Track

English proficiency

Spanish (a plus)

Education

High school diploma or equivalent

College degree (preferred)

Tools

ALICE

Track

Microsoft Office

Job description

East West Hospitality, operating Aura at Snowmass Mountain Lodging, seeks an Owner Services Agent to deliver personalized service to owners and guests in Snowmass Village, CO. You’ll coordinate dining, transportation, ski services, and local experiences, ensuring a memorable stay.

The role requires a friendly, dependable individual with strong communication and organizational skills, able to work evenings, weekends, and holidays, and collaborate across departments to maintain welcoming