Owner Services Concierge for Luxury Beach Homes

Better Talent; United States; Remote; USD 25,000 - 29,000; Full time

Benefits offered by this job

PTO / Sick days / Vacation

Health insurance

Life insurance

Vision insurance

Retirement benefits

HSAs/FSAs/HRA

Job summary

Cape & Coast Premier Properties is seeking an Owner Services Specialist to be the primary contact for homeowners, delivering exceptional service and support. You will assist with questions about properties, monthly statements, guest updates, and local area information.

You will work closely with Reservations, Maintenance, Guest Services, and Housekeeping to ensure homeowners are informed and confident that their property is well cared for. Strong communication and teamwork are essential.

Qualifications

• Strong written and verbal communication.
• Excellent organizational skills with attention to detail.
• Proficient with Microsoft Office and able to learn new software quickly.
• Experience in property management, hospitality, or customer service preferred.

Responsibilities

• Serve as the first point of contact for homeowner inquiries via phone, email, and text, ensuring timely, professional responses.
• Provide knowledgeable assistance regarding property details, statements, maintenance issues, and company policies.
• Support the Owner Services Manager with reporting, data entry, and updates to HOA rules and regulations.
• Act as liaison between homeowners and internal departments, including Reservations, Maintenance, Guest Services, and Housekeeping.
• Create and manage service or maintenance tasks in company software as needed in response to homeowner or guest concerns.
• Review monthly owner statements for accuracy, identifying potential issues such as billing errors or unusually high utility charges.
• Assist homeowners with property-related projects such as installations, remodels, deliveries, and special requests.
• Partner with the Business Development team to assist with onboarding new properties and ensuring a smooth transition into company management.
• Maintain a thorough understanding of company rental inventory, policies, and procedures, as well as local community resources.
• Utilize Microsoft Excel, Outlook, and other internal software systems effectively to complete daily tasks.
• Perform additional responsibilities as assigned to support the Owner Services department and overall company operations.

Skills

Communication skills

Organizational skills

Multitasking

Quick learner

Tools

Microsoft Excel

Outlook

Job description

Cape & Coast Premier Properties is seeking an Owner Services Specialist to be the primary contact for homeowners, delivering exceptional service and support. You will assist with questions about properties, monthly statements, guest updates, and local area information.

You will work closely with Reservations, Maintenance, Guest Services, and Housekeeping to ensure homeowners are informed and confident that their property is well cared for. Strong communication and teamwork are essential.