Owner Services Representative (Full Time)

Maxet Management Group, LLC; Panama City Beach (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Edgewater Beach Resort is seeking a proactive Owner Services Representative to join our team. This full-time role supports resort operations and delivers exceptional service to property owners, vendors, and guests.

The position involves being a friendly point of contact, maintaining a welcoming environment, and coordinating with multiple departments to fulfill requests.

Qualifications

• Excellent interpersonal and verbal communication skills.
• Strong customer service skills and a professional, welcoming demeanor.
• Ability to remain calm, courteous, and solution-oriented when handling questions or concerns.

Responsibilities

• Assist property owners with questions and coordinate requests with the appropriate departments.
• Answer incoming calls professionally, provide accurate information, and route messages as needed.
• Track inquiries and communicate with team members to ensure timely follow-up.
• Issue access passes to authorized individuals in accordance with established security protocols.
• Maintain accurate communication logs throughout each shift and during shift transitions.
• Support the Welcome Center during peak periods by assisting with entry, check-in procedures, and general guest inquiries.
• Coordinate lunch and break coverage to maintain uninterrupted service.
• Follow established operational procedures, emergency communication protocols, and management approval requirements.
• Accurately clock in and out through Paylocity, including for scheduled breaks, and follow established procedures for requesting time off.

Skills

Interpersonal skills

Customer service

Verbal communication

Professional demeanor

Job description

Description

Edgewater Beach Resort is seeking a proactive and personable Owner Services Representative to join our team. This full-time position plays an important role in supporting resort operations and providing exceptional service to property owners, vendors, and guests.

The Owner Services Representative serves as a friendly and reliable point of contact while helping maintain a welcoming, organized, and secure environment.

Primary responsibilities include:

• Assist property owners with questions and coordinate requests with the appropriate departments.
• Answer incoming calls professionally, provide accurate information, and route messages as needed.
• Track inquiries and communicate with team members to ensure timely follow-up.
• Issue access passes to authorized individuals in accordance with established security protocols.
• Maintain accurate communication logs throughout each shift and during shift transitions.
• Support the Welcome Center during peak periods by assisting with entry, check-in procedures, and general guest inquiries.
• Coordinate lunch and break coverage to maintain uninterrupted service.
• Follow established operational procedures, emergency communication protocols, and management approval requirements.
• Accurately clock in and out through Paylocity, including for scheduled breaks, and follow established procedures for requesting time off.

Requirements

• Availability to work both Saturdays and Sundays is required.
• Excellent interpersonal and verbal communication skills.
• Strong customer service skills and a professional, welcoming demeanor.
• Ability to remain calm, courteous, and solution-oriented when handling questions or concerns.
• Ability to work independently while maintaining consistent communication with the team.
• Dependable, adaptable, and detail-oriented.
• Ability to follow established procedures, security requirements, and operational protocols.
• Previous customer service or hospitality experience is preferred.
• A valid driver’s license is preferred.
• Ability to work eight-hour shifts in an in-person resort environment.