Owner Relations Manager

Better Talent; Town of Florida (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Annual Bonus

Paid time off

Health insurance

Life insurance

HSA/FSA

Long term disability

Short term disability

Job summary

Great Ocean Condos & Homes is seeking an Owner Relations Manager to foster solid relationships with property owners and ensure satisfaction and retention. The role emphasizes organized, cheerful service and clear communication, both independently and across teams.

You will maintain owner records, discuss marketing and amenities, and apply dynamic pricing while updating management software as needed. Strong written and verbal communication and comfort with CRM/PM software are essential for

Qualifications

• Minimum of 2 years in hotel, vacation rental, or property management.
• Proven ability to maintain long-term owner relationships.
• Exceptional written and verbal communication skills.

Responsibilities

• Build relationships with property owners, acting as the main point of contact for our current property owners.
• Communicate effectively within the company and with clients, ensuring prompt service.
• Maintain owner property records and discuss marketing, amenity suggestions and changes with owners.
• Recommend and apply Dynamic Pricing for changes and update property management software and web services as needed.
• Explain all aspects of our rental program to buyers and start building your owner client database.
• Handle owner accounting and reporting at month end.

Skills

Communication skills

Relationship building

Organization

Multi-tasking

Education

Some college coursework in business/hospitality

Tools

Property management software

CRM systems

Microsoft Office

Google Workspace

Job description

At Great Ocean Condos & Homes, we’re dedicated to creating unforgettable coastal experiences. Since 2008, we’ve been committed to transforming ordinary trips into extraordinary memories. With a portfolio of over 300 properties along Florida’s East Coast, we combine the charm of beachfront living with the comforts of home, ensuring our guests enjoy every moment of their stay.

Our company thrives on innovation, service excellence, and a passion for hospitality. Whether it’s offering seamless booking experiences, maintaining pristine properties, or surprising guests with thoughtful touches, we’re all about the details that make a difference.

Why should you consider joining us? We offer competitive salaries and benefits and the opportunity to grow professionally. Plus, you'll be part of a supportive team who are passionate about delivering the best guest experience.

If you’re ready to join a brand that takes pride in delivering smiles with every stay, we’d love to welcome you to our team.

Position Summary

As an Owner Relations Manager at Great Ocean Condos, you will play a crucial role in fostering strong relationships with property owners, ensuring their satisfaction and long-term retention. Your exceptional organizational skills and attention to detail will be instrumental in delivering prompt, personalized service to our valued clients. With a cheerful presence and excellent communication skills you will thrive in this dynamic role, working independently and collaboratively to prioritize tasks and achieve company goals.

Responsibilities

Build relationships with our property owners, acting as the main point of contact for our current property owners

Communicate effectively both within the company and with clients, ensuring prompt service

Maintain owner Property Records and discuss marketing, amenity suggestions and changes with owners

Recommending and applying Dynamic Pricing for increases/decreases and update property management software and web services as needed

Effectively communicate all aspects of our rental program to buyers, therefore starting to build your own owner client databas

Handle owner accounting and reporting at month end

Qualifications

Minimum of 2 years of experience in hotel, vacation rental, or property management, with a strong understanding of guest and owner relations.

Some college coursework in business, hospitality management, or a related field preferred.

Proven ability to establish and maintain long-term relationships with property owners, ensuring trust, satisfaction, and retention.

Exceptional written and verbal communication skills, with the ability to craft professional emails, handle phone inquiries, and provide clear, prompt follow-ups.

Comfortable using property management software, CRM systems, Microsoft Office Suite, and other digital communication tools.

Highly motivated, team-oriented professional with a positive attitude, strong work ethic, and the ability to collaborate effectively across departments.

Strong ability to manage multiple accounts, track owner concerns, and follow up on outstanding issues ina timely manner. A cheerful presence and great people skills.

Posses strong oral and written communication skills.

Be a self-starter who can work independently or as part of a team.

Have strong computer skills including familiarity with Microsoft Word, Excel, and Google family of products

Bonus

Annual Bonus $2000 - $8000 based off Great Ocean Condos achieving key business results (NOI results, Unit growth and Guest review scores).

Paid time off

Health insurance

Life insurance

Healthcare spending accounts such as HSAs, FSAs

Long term disability insurance

Short term disability insurance

Schedule

Full time, 5 days a week with weekends required, have a flexible schedule and be available to work weekends and evenings as needed

Overtime is available depending on business needs