Owner Services Account Representative

NetJets IP, LLC; Cincinnati, Northern (OH, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement plan with company-mé

Health savings account (HSA)

Flexible spending accounts (FSA)

Life insurance and AD&D

Company-paid short-term disability

Long-term disability

Legal plan

Pet Insurance

Paid Time Off

Job summary

Executive Jet Management in Cincinnati, OH is seeking an Owner Services Account Representative to manage Owner relationships, prepare detailed itineraries, and coordinate with Dispatch and Crew teams for domestic Part 91 flights. The role focuses on proactive issue resolution and excellent customer service to ensure opera­tions run smoothly.

You will collaborate across departments to align with Fleet Maintenance, Accounting, Crew Training and Flight Operations while upholding EJM goals and

Qualifications

• Exceptional interpersonal, written, and verbal communication skills.
• Proactive mindset focused on resolving issues and managing daily tasks.
• Self-driven and takes initiative to understand work processes.

Responsibilities

• Manages and maintains relationships with Owners and partners by preparing itineraries and confirming reservations.
• Verifies catering, ground needs and special requirements for trips.
• Uses Intellijet and other tools to keep the department updated on Owner needs.
• Collaborates to maintain open communication between team members.
• Responds to emails and calls, including outside business hours as needed.
• Provides options to aircraft schedulers and coordinates with Dispatchers on regulations.
• Briefs crews for domestic Part 91 flights and ensures aircraft availability for Charter Fulfillment.
• Supports Owners with timely, accurate communication and operational excellence.

Skills

Interpersonal skills

Communication

Proactive mindset

Initiative

Attention to detail

Data entry

MS Office

Education

High School

Job description

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Title: Owner Services Account Representative

Company: Executive Jet Management

Area of Interest: Customer Experience

Location: Cincinnati, OH, US, 45226

About EJM

EJM has been a pioneer in aircraft management and worldwide jet charter services since 1977. As a subsidiary of NetJets, we are part of the world's largest private aviation infrastructure, with unrivaled resources and operational stability. Our business is rooted in the core principles of safety, service, and integrity—principles that we deliver on daily for our customers and employees.

Purpose of Position

The Owner Services Account Manager plays an essential role in the EJM mission to enhance the life of each Owner one exceptional travel experience at a time. These passionate client-interfacing team members have the ressponsibility for ongoing Owner care by providing exemplary personalized customer service, demonstrating strong consultative travel knowledge, while ensuring each trip booking is executed with operational excellence. The Account Manager is prooactive in recognizing and resolving Owner issues and problems and provides Owners with timely, accurate and apporpirate communication.

Tasks and Responsibilities

• Manages and maintains relationships with Owners, internal and external business partners by preparing the itinerary to include documentation for all new reservations, confirming both arrival and departure reservations with Owner, verifying catering requirements, ground requirements and ensuring all special requirements are correct
• Manages work tools such as system phones, team email boxes and Intellijet to keep the department updated about Owner needs
• Collaborates to foster trip conuity and maintain an open flow of communication between team members
• Monitors email and phone activity both during and outside of working hours and responds as appropriate
• Elevates urgent issues to department leadership
• Applies detailed knowledge of the services provided by EJM and a general understanding of the various aircraft and their operational capabilities
• Maintains cross-departmental knowledge of the clientâs account which includes Fleet Maintenance, Accounting, Crew Training and Flight Operations
• Be familiar with NetJets and EJM goals, metrics and business objectives
• Provides options to aircraft schedulers, ensuring the feasibility of these options
• Coordinates with Dispatchers to verify regulations and duty day limitations
• Monitors changes to trip scheduling and the resulting implications to the overall operation of the aircraft
• Knowledgeable of crew schedule (training, vacation, etc.)
• Briefs crews for domestic Part 91 flights.
• Provides managed aircraft availability to Charter Fulfillment and works with them to fulfill Owner charter requirements
• Presents charter trips to Owners as directed by the account.

Note:

It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position.

Education

High School

Years of Experience

0-2 years of experience

Core Competencies

Related Education or Training

Interest in Company & Position

Initiative

Knowledge of Specific Job Skills

Related Job Experience

Knowledge, Skills, Abilities and Other (KSAOs)

• Exceptional interpersonal, written, and verbal communication skills.
• Proactive mindset that focuses on creating ideas and plans for correcting issues or handling daily tasks.
• Self driven and takes initiative to understand work processes within position and beyond.
• Eager to learn about the private aviation industry and gain personal and professional growth.
• Able to work a flexible, yet consistent schedule to help support our owners during our hours of operation.
• Superior attention to detail, with the ability to work in a fast paced environment
• Exceptional ability to handle confidential information in a professional manner
• Strong interpersonal skills with the ability to thrive in a team environment
• PC skills including MS Office Suite (Word, Excel, PowerPoint), Outlook and Internet.
• Ability to efficiently access and enter data using computer systems.
• Ability to enter data while speaking with callers.
• Occasional travel may be required.

How EJM Supports You

At EJM, we believe that how you do something is as important as what you do. That's why we foster a collaborative company culture, where leadership is accessible, employee opinions are valued, and relationships matter. We encourage employee growth, recognize the importance of work-life balance, and take pride in being a career destination.

To ensure our employees are taken care of at work and at home, we offer a comprehensive package of premium benefits, including:

• Competitive pay
• Medical, dental, and vision insurance, available with no monthly premiums
• 401(k) plan, with 67% of every dollar you contribute matched by EJM
• Health savings account (HSA)
• Flexible spending accounts (FSA)
• Life insurance and AD&D benefits
• Company-paid short-term disability
• Long-term disability
• Legal plan
• Pet Insurance
• Paid Time Off

Executive Jet Management is an equal opportunity employer.
To ensure a safe environment, we conduct pre-employment drug screening and background checks.