Director, Flight Support

Executive Jet Management; Cincinnati (OH); On-site; USD 140,000 - 210,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with company match

Health savings account (HSA)

Flexible spending accounts (FSA)

Paid Time Off

Job summary

Executive Jet Management in Cincinnati seeks a Director of Flight Support to provide strategic oversight of planning, compliance, risk management, and support functions enabling safe, efficient flight operations. This role reports to the Vice President, Flight Center and leads Flight Support managers.

You will design the long-range strategy, drive process improvements, manage budgets, and partner with Flight Operations, Maintenance, Safety, and Training to standardize procedures.

Qualifications

• 8–10 years of experience in aviation operations or flight support.
• Bachelor's in Aviation or Aviation Management required; professional certifications preferred.
• Experience with Part 135/91 operations and safety/compliance.

Responsibilities

• Provide strategic leadership of Flight Support operations, ensuring compliance with Part 135 and Part 91 regulations, company policies, and operational control requirements.
• Develop and execute the long-term strategy for Flight Support, including organizational design, technology, process improvement, resource planning, and vendor management.
• Lead, coach, and develop Flight Support leaders and team members, fostering a culture of accountability, collaboration, continuous improvement, and operational excellence.
• Establish departmental goals, performance standards, and key operational metrics, ensuring alignment with Flight Center and Executive Leadership objectives.
• Manage departmental budgets, resources, and investments to optimize performance, drive efficiency, and control costs.
• Partner with Flight Operations, Maintenance, Safety, Training, and other stakeholders to standardize processes, enhance decision-making, and deliver seamless operational support.
• Oversee vendor relationships, contracts, and service level performance, ensuring accountability, compliance, and continuous improvement of third-party providers.
• Drive enterprise risk management initiatives related to flight planning, airport suitability, operational feasibility, and trip support.
• Champion innovation and technology adoption to improve scalability, efficiency, and service delivery.
• Establish and maintain operational governance, policies, standards, and procedures supporting safe and consistent execution.
• Serve as a key member of the Flight Center leadership team, contributing to organizational strategy, workforce planning, and business objectives.

Skills

Leadership

Strategic thinking

Communication

Project management

Decision making

Team development

Problem solving

Education

Bachelor's in Aviation or Aviation Management

FAA Aircraft Dispatcher Certificate or Pilot Certificate (Commercial/ATP)

Tools

MS Office

Operational planning software

Job description

About EJM

EJM has been a pioneer in aircraft management and worldwide jet charter services since 1977. As a subsidiary of NetJets, we are part of the world's largest private aviation infrastructure, with unrivaled resources and operational stability. Our business is rooted in the core principles of safety, service, and integrity—principles that we deliver on daily for our customers and employees.

Purpose of Position

The Director, Flight Support provides strategic oversight of operational planning, compliance, risk management, and support functions that enable safe and efficient flight operations. Reporting to the Vice President, Flight Center, this role develops organizational strategy, leads Flight Support Managers, and drives operational excellence, service delivery, and continuous improvement in alignment with business objectives and regulatory requirements.

Tasks And Responsibilities

• Provide strategic leadership and oversight of Flight Support operations, ensuring compliance with Part 135 and Part 91 regulations, company policies, and operational control requirements.
• Develop and execute the long-term strategy for Flight Support, including organizational design, technology, process improvement, resource planning, and vendor management.
• Lead, coach, and develop Flight Support leaders and team members, fostering a culture of accountability, collaboration, continuous improvement, and operational excellence.
• Establish departmental goals, performance standards, and key operational metrics, ensuring alignment with Flight Center and Executive Leadership objectives.
• Manage departmental budgets, resources, and investments to optimize performance, drive efficiency, and control costs.
• Partner with Flight Operations, Maintenance, Safety, Training, and other stakeholders to standardize processes, enhance decision-making, and deliver seamless operational support.
• Oversee vendor relationships, contracts, and service level performance, ensuring accountability, compliance, and continuous improvement of third-party providers.
• Drive enterprise risk management initiatives related to flight planning, airport suitability, operational feasibility, and trip support.
• Champion innovation and technology adoption to improve scalability, efficiency, and service delivery.
• Establish and maintain operational governance, policies, standards, and procedures supporting safe and consistent execution.
• Serve as a key member of the Flight Center leadership team, contributing to organizational strategy, workforce planning, and business objectives.

Note

It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position.

Education

Bachelor's in Aviation or Aviation Management

Certifications and Licenses

FAA Aircraft Dispatcher Certificate and/or Pilot Certificate (Commercial or ATP) preferred. Candidates possessing both certifications are highly preferred, as they provide a comprehensive understanding of flight operations planning, execution, and operational decision-making.

Years Of Experience

8-10 years of experience

Core Competencies

• Attitude
• Communication & Listening Skills
• Delivers an Exceptional Service Experience
• Initiative
• Interest in Company & Position
• Knowledge of Specific Job Skills
• Related Education or Training
• Related Job Experience

Knowledge, Skills, Abilities And Other (KSAOs)

• Demonstrated leadership experience with a minimum of five years of people management, including the ability to coach, mentor, and develop team members.
• Strong knowledge of business aviation operations, FAA regulations, air traffic control, the National Airspace System, and operational control principles.
• Proven ability to make sound decisions that prioritize safety, compliance, and customer service while balancing operational demands.
• Experience leading projects, technology initiatives, process improvements, and strategic planning efforts.
• Excellent communication, presentation, interpersonal, and teamwork skills.
• Strong organizational, time management, and prioritization skills with the ability to adapt in a dynamic environment.
• Working knowledge of company operational manuals, policies, and procedures
• Proficiency in Microsoft Office applications and business management fundamentals.
• Ability to obtain EJM Operational Control qualification and/or FAA Aircraft Dispatcher Certificate within one year of hire.
• Bachelor's degree in Aviation, Aviation Management, Business Administration, Operations Management, or a related field required; equivalent combination of relevant education and/or professional experience may be considered in lieu of a degree

How EJM Supports You

At EJM, we believe that how you do something is as important as what you do. That's why we foster a collaborative company culture, where leadership is accessible, employee opinions are valued, and relationships matter. We encourage employee growth, recognize the importance of work-life balance, and take pride in being a career destination.

Benefits

To ensure our employees are taken care of at work and at home, we offer a comprehensive package of premium benefits, including:

• Competitive pay
• Medical, dental, and vision insurance, available with no monthly premiums
• 401(k) plan, with 67% of every dollar you contribute matched by EJM
• Health savings account (HSA)
• Flexible spending accounts (FSA)
• Prescription drug benefit plan
• Life insurance and AD&D benefits
• Company-paid short-term disability
• Long-term disability
• Legal plan
• Paid Time Off

Executive Jet Management is an equal opportunity employer.

To ensure a safe environment, we conduct pre-employment drug screening and background checks.