Owner Relations Manager

RealJoy Vacations; Panama City Beach (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

RealJoy Vacations in Panama City Beach seeks an Owner Relations Manager to serve a portfolio of vacation rental property owners, guiding revenue performance and property care. This trust-building role relies on proactive communication, accountability, and strong partnerships.

You will onboard new properties, review owner statements, explain pricing strategies, and collaborate across teams to uphold owner standards, while maintaining excellent written and verbal communication.

Qualifications

• 2+ years in account management, property management, customer success, or another portfolio-based relationship role.
• Excellent written and verbal communication; adaptable across different personalities.
• Demonstrated strong organizational skills and ability to remain confident and composed.
• Proficiency in Microsoft Office; CRM or property management software experience a plus.
• Bachelor's degree preferred, not required.
• Strong financial/revenue acumen — comfortable talking rate strategy and statements with owners.

Responsibilities

• Serve as the go-to contact for a portfolio of homeowners, building trusted, long-term relationships
• Spot shifts in owner sentiment early and drive proactive retention
• Explain revenue strategy, pricing, and market dynamics with clarity and confidence
• Manage new property onboarding from signed agreement through go-live
• Review owner statements before they go out, catching and resolving issues proactively
• Partner cross-functionally to hold teams accountable to the owner's standards

Skills

Account management

Communication

Organization

Microsoft Office

CRM experience

Customer success

Education

Bachelor's degree

Tools

CRM software

Property management software

Job description

RealJoy Vacations is seeking a dynamic, hard-working team member to serve property owners in our Panama City Beach location!

At RealJoy Vacations, we create exceptional vacation experiences for guests while delivering unmatched care and results for homeowners. Our team is passionate about hospitality, collaboration, and innovation in the vacation rental industry. We pride ourselves on a supportive culture where driven professionals can grow, make an impact, and build meaningful relationships every day.

About the Role

As Owner Relations Manager, you'll be the dedicated point of contact for a portfolio of vacation rental property owners — covering everything from revenue performance to property care. This is a trust-building role: you'll earn owner confidence through proactive communication, accountability, and partnership.

What You'll Do

• Serve as the go-to contact for a portfolio of homeowners, building trusted, long-term relationships
• Spot shifts in owner sentiment early and drive proactive retention
• Explain revenue strategy, pricing, and market dynamics with clarity and confidence
• Manage new property onboarding from signed agreement through go-live
• Review owner statements before they go out, catching and resolving issues proactively
• Partner cross-functionally to hold teams accountable to the owner's standards

What You Bring

• 2+ years in account management, property management, customer success, or another portfolio-based relationship role
• Excellent written and verbal communication; adaptable across different personalities
• Demonstrated strong organizational skills and ability to remain confident and composed
• Proficiency in Microsoft Office; CRM or property management software experience a plus
• Bachelor's degree preferred, not required
• Strong financial/revenue acumen — comfortable talking rate strategy and statements with owners

Schedule

• Full-time, on-site; mainly Monday - Friday with occasional evening hours. Will rotate weekends about every 7th weekend.

RealJoy Vacations is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.