Owner Relations Manager

Better Talent by Laveer & Co.; Fort Myers Beach (FL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Life insurance

401k match

Healthcare spending accounts

Long term disability insurance

Short term disability insurance

Job summary

A vacation rental and property management company in Fort Myers Beach seeks an Owner Relations Manager. This role involves building strong relationships with property owners, managing multiple accounts, and ensuring high owner satisfaction. The ideal candidate has at least 2 years of experience in property management, outstanding communication skills, and is motivated to create a positive experience for owners. The position offers a competitive salary with bonuses and benefits.

Qualifications

• Minimum of 2 years of experience in hotel, vacation rental, or property management.
• Proven ability to establish and maintain long-term relationships with property owners.
• Exceptional written and verbal communication skills.

Responsibilities

• Build and maintain strong relationships with our property owners.
• Communicate effectively with clients and internal teams.
• Oversee multiple owner accounts and document property records.

Skills

Communication skills

Relationship management

Problem-solving

Team collaboration

Education

Some college coursework in business or hospitality management

Tools

Property management software

CRM systems

Microsoft Office Suite

Job description

COMPANY OVERVIEW

Sun Palace Vacations aims to attract, hire, and cultivate the area's best talent!

We are a vastly growing vacation rental, property management, and Real Estate company Fort Myers Beach, FL where the sun always shines. Our team members are the true soul of our company. Here at Sun Palace Vacations, we create engaging, impactful environments that connect people and place, awaken the spirit, and allow team members with talent, integrity, and heart to thrive. We believe our team members are the true soul of our company. We invite you to join us on this journey.

POSITION SUMMARY

As the Owner Relations Manager at Sun Palace Vacations, you’ll be the primary point of contact for our property owners—building lasting relationships, earning their trust, and ensuring they feel supported at every step. Your proven ability to maintain long-term owner satisfaction and retention will be essential, along with your strong communication skills that allow you to craft clear, professional emails, handle phone inquiries, and provide timely, thoughtful follow-ups.

We’re looking for a highly motivated, team-oriented professional with a positive attitude, strong work ethic, and the ability to collaborate effectively across departments. You should be comfortable managing multiple accounts, tracking owner concerns, and following up on outstanding issues promptly. A cheerful presence and strong people skills are a must, as is your commitment to delivering an exceptional experience for every owner in our portfolio.

RESPONSIBILITIES

• Build and maintain strong relationships with our property owners to ensure high owner retention
• Communicate effectively both within the company and with clients, ensuring prompt service
• Oversee multiple owner accounts and document property records
• Respond to owner inquiries and concerns with professionalism and urgency, providing clear updates and proactive solutions
• Coordinate with internal teams to ensure owner preferences and property standards are consistently met
• Review and update property performance data to support transparency and inform owner communications

QUALIFICATIONS

• Must have reliable transportation to and from work.
• Minimum of 2 years of experience in hotel, vacation rental, or property management, with a strong understanding of guest and owner relations.
• Some college coursework in business, hospitality management, or a related field preferred.
• Proven ability to establish and maintain long-term relationships with property owners, ensuring trust, satisfaction, and retention.
• Exceptional written and verbal communication skills, with the ability to craft professional emails, handle phone inquiries, and provide clear, prompt follow-ups.
• Comfortable using property management software, CRM systems, Microsoft Office Suite, and other digital communication tools.
• Highly motivated, team-oriented professional with a positive attitude, strong work ethic, and the ability to collaborate effectively across departments.
• Ability to prioritize tasks and manage workloads efficiently.
• Be a self-starter who can work independently or as part of a team.

COMPENSATION & BENEFITS

Annual Salary: $60,000 - $80,000 per year

Bonus $5,000 - $15,000 based on key business metrics

Benefits

• Paid time off
• Health insurance
• Life insurance
• 401k match
• Healthcare spending accounts such as HSAs, FSAs
• Long term disability insurance
• Short term disability insurance

Schedule

Full Time, with the ability to work weekends and holidays when necessary

Apply Now