Owner Relations Concierge (On-site)

Stayd Collective; Fredericksburg (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Job summary

Stay Texas Hospitality Group is hiring an Owner Relations Specialist to serve as the primary contact for property owners in Fredericksburg, ensuring their requests are translated into clear work orders and delivered through the right departments. This on-site role sits in Operations and requires coordinating with Property Management, Maintenance, Housekeeping, Accounting, and Revenue Management.

You will own owner communications, track requests, and provide weekly summaries, with a focus on

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service and relationship-building abilities, including professionalism in difficult conversations.
• Exceptional organization, attention to detail and follow-through without needing reminders.
• The ability to manage multiple requests and competing priorities.
• Discretion with confidential owner and company information.
• Comfort learning new software and communication systems.
• Experience in hospitality, property management, vacation rentals, real estate or customer relations is a plus.
• Bilingual English/Spanish is a plus.

Responsibilities

• Be the primary point of contact for property owners across phone, email, voicemail and text, responding warmly, professionally and promptly.
• Manage the shared owner inbox and phone line, making sure every message is acknowledged within our response times.
• Create detailed work orders for owner-reported issues, with property details, photos, instructions and urgency, and route them to the right department.
• Follow up with departments on open requests and keep owners updated on progress, delays and completion.
• Conduct proactive owner check-ins and get to know each owner's property, preferences and communication style.
• Identify frustrated or at‑risk owners early and elevate retention concerns to leadership.
• Keep an accurate tracker of owner requests, conversations and resolutions.
• Prepare a weekly summary of unresolved requests, recurring complaints and satisfaction concerns, and recommend improvements to the owner experience.

Skills

Verbal communication

Written communication

Organization

Multitasking

Discretion

Software familiarity

Hospitality or real estate exposure

Bilingual English/Spanish

Tools

Guesty

Breezeway

CRM systems

Job description

Stay Texas Hospitality Group is hiring an Owner Relations Specialist to serve as the primary contact for property owners in Fredericksburg, ensuring their requests are translated into clear work orders and delivered through the right departments. This on-site role sits in Operations and requires coordinating with Property Management, Maintenance, Housekeeping, Accounting, and Revenue Management.

You will own owner communications, track requests, and provide weekly summaries, with a focus on