Owner Relations Liaison

Better Talent; Breckenridge (CO); On-site; USD 58,000 - 63,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Life insurance

Dental insurance

Vision insurance

Retirement benefits

HSA/FSA/HRA

Other

Job summary

Ski Country Resorts is seeking an Owner Relations Liaison to support owner relations and retention in our Breckenridge rental program. You will be the primary contact for homeowners, handling inquiries about contracts, owner statements, repairs, upgrades, and reservation activity with timely, accurate responses.

Reporting to the Owner Relations Manager, you will coordinate property updates, maintain precise records, and collaborate on onboarding new properties.

Qualifications

• 2–3 years of professional office experience.
• Hospitality or short-term rental experience preferred.
• Proven ability to establish and maintain long-term relationships with property owners.
• Excellent written and verbal communication skills.
• Ability to use property management software and CRM systems.
• Team-oriented with strong work ethic and cross-department collaboration.
• This position requires current local residency.

Responsibilities

• Serve as the primary contact for homeowners in the rental program and respond to inquiries.
• Communicate owner expectations and feedback to the Operations Team to exceed owner satisfaction.
• Coordinate with Owners, Property Manager and vendors on upgrades/repairs.
• Manage contractors and timelines for renovations and upkeep of rental units.
• Assist with onboarding new homes into the program and track improvements.
• Ensure accurate monthly owner statements and billing.

Skills

Office experience

Hospitality experience

Relationship management

Written communication

Cross-team collaboration

Prioritization

Local residency

Tools

Property management software

CRM systems

Job description

COMPANY OVERVIEW:

For over 35 years, Ski Country Resorts has been a trusted leader in vacation rentals and property management in Breckenridge, Colorado. Deeply rooted in the community, Ski Country has built its reputation on exceptional service, transparent communication, and genuine partnerships with both homeowners and guests.

At Ski Country, we believe in more than just managing homes—we build lasting relationships. Our collaborative culture values teamwork, accountability, and continuous improvement, creating an environment where employees can grow professionally while making a real impact on owner and guest satisfaction.

With decades of local expertise and a passion for mountain hospitality, Ski Country Resorts continues to set the standard for reliable, relationship-driven property management in Breckenridge.

POSITION SUMMARY:

As an Owner Relations Liaison (ORL) at Ski Country Resorts , you will support owner relations and retention efforts by providing clear communication, timely assistance, and reliable service to homeowners in our rental program. Serving as the primary contact for property owners, you’ll handle inquiries related to contracts, owner statements, unit repairs and upgrades, and reservation activity—ensuring each request is addressed promptly and accurately.

The ORL also collaborates with the Business Development Representative, assisting with presentations to prospective owners and managing the onboarding process for new properties. In this role, you’ll build lasting relationships, coordinate property updates, and maintain accurate records and reporting to support transparency and trust.

You will report to the Owner Relations Manager and play an important role in maintaining Ski Country’s long-standing reputation for dependable service and strong owner partnerships in the Breckenridge community. This position requires current local residency.

RESPONSIBILITIES:

• Facilitates healthy relationships with homeowners. This includes ongoing and timely communication and responsiveness to owners' questions, concerns, comments, and suggestions.
• Ensure owner communications, expectations, and comments are clearly communicated to the Operations Team as appropriate to exceed owner expectations and maintain positive owner relations.
• Act as liaison between Owners, Property Manager and/or vendors as necessary in conjunction with upgrading/repair of units. Has the discretion to resolve problems as it pertains to Owners.
• Manage all contractors and related time-tables, expenses with renovations and upgrades to rental property.
• Supports the process of onboarding new homes into the program. Meets with Owner on quality and improvements that can be made to the rental.
• Ensures proper billing and revenue on monthly statements delivered to homeowners.

QUALIFICATIONS:

• 2-3 years of professional experience in an office setting
• Experience in short term rentals or hospitality is strongly preferred.
• Proven ability to establish and maintain long-term relationships with property owners, ensuring trust, satisfaction, and retention.
• Exceptional written and verbal communication skills, with the ability to craft professional emails, handle phone inquiries, and provide clear, prompt follow-ups.
• Comfortable using property management software, CRM systems, and other digital communication tools.
• Highly motivated, team-oriented professional with a positive attitude, strong work ethic, and the ability to collaborate effectively across departments.
• Ability to prioritize tasks and manage workloads efficiently.
• This position requires current local residency.

COMPENSATION & BENEFITS:

Annual Salary: $58,000 - $63,000

Bonus

A bonus of up to $6,000 annually for owner retention of 95% or higher.

Benefits

• Paid time off
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Retirement benefits or accounts
• Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs
• Other

Schedule

5 days a week, 8-5. Days off can be flexible.