Homeowner Experience Manager

Better Talent; Cape Coral (FL); On-site; USD 55,000 - 57,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Life Insurance

Paid Time Off (PTO)

Retirement Plan

Team-focused culture

Job summary

Roelens Vacations is seeking an Owner Relations Manager to serve as the primary contact for homeowners, delivering an exceptional ownership experience by building trust, proactive communication, and problem resolution. You will collaborate with Operations, Housekeeping, Maintenance, Inspections, Reservations, and Accounting to exceed homeowner expectations.

The ideal candidate excels in communication, problem-solving, and relationship-building, and brings hospitality or property-management

Qualifications

• Previous hospitality experience required; vacation rental or property management preferred.
• Excellent verbal and written communication with a professional, customer-focused approach.
• Strong relationship-building and conflict-resolution skills.
• Proficiency with Microsoft Office (Excel and Word).
• Strong organizational and time management skills with ability to prioritize multiple responsibilities.
• Exceptional attention to detail and follow-through.
• Strong problem-solving skills with ability to stay calm under pressure.
• Ability to work independently while collaborating with cross-functional teams.
• Comfortable learning new software and technology platforms.

Responsibilities

• Build and maintain strong, long-term relationships with homeowners across your assigned portfolio.
• Serve as the primary point of contact for owner questions, concerns, and requests via phone, email, and other channels.
• Conduct regular owner check-ins to provide updates and address concerns.
• Resolve owner issues quickly while maintaining professionalism and high customer service.
• Assist homeowners with navigating the owner portal, owner reservations, and account questions.
• Review owner statements with Accounting to resolve discrepancies.
• Maintain accurate listing information and coordinate updates as needed.
• Partner with Housekeeping, Maintenance, and Inspection teams to resolve property issues.
• Coordinate property inspections and communicate findings or recommendations to homeowners.
• Act as a liaison between homeowners and internal departments for timely resolution.
• Identify opportunities to improve owner satisfaction and communication processes.
• Contribute ideas to improve operational efficiency and homeowner experience.

Skills

Hospitality experience

Customer service

Relationship-building

Communication skills

Phone etiquette

Multi-tasking

Problem-solving

Independent work

Team collaboration

Education

Bachelor's degree in Business/ Hospitality/ Communications or related field

Tools

Microsoft Office

Job description

Roelens Vacations is seeking an Owner Relations Manager to serve as the primary contact for homeowners, delivering an exceptional ownership experience by building trust, proactive communication, and problem resolution. You will collaborate with Operations, Housekeeping, Maintenance, Inspections, Reservations, and Accounting to exceed homeowner expectations.

The ideal candidate excels in communication, problem-solving, and relationship-building, and brings hospitality or property-management