Owner Relations Agent

Pearl Street Technologies, Inc.; Pittsburgh (Allegheny County); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Income protection

EAP

HSA/Commuter

Lifestyle & Wellbeing Program

Pet Insurance

Job summary

Enverus is seeking an Owner Relations Agent to join our Customer Support team. The role focuses on handling owner inquiries related to revenue, land, division orders, JIB, and A/R, while logging cases and following up on outstanding items.

Ideal candidates will have 2-5 years in revenue accounting or land, strong communication skills, and the ability to manage multiple client tasks with a calm, professional demeanor in a fast-paced energy tech environment.

Qualifications

• 2-5 years of industry-related experience and/or training in revenue accounting and/or land, JIB, A/P, regulatory, marketing, or production.
• Excellent written, oral, and interpersonal communication skills.
• Ability to manage multiple tasks and clients while maintaining professionalism.

Responsibilities

• Answer incoming owner relations call regarding various issues, including revenue, land, division orders, JIB, A/R, and A&P.
• Log owner inquiries in a case tracking system and follow-up on outstanding unresolved inquiries.
• Responds promptly to companies needs and adds value by building relationships and trust through client interactions and manages difficult or emotional situations.
• Ensure the response and manner is done in an accurate, timely and friendly manner
• Manage emotions (calm, non-defensive, respectful)
• Participate in Cross-training to develop new skills, expand knowledge and to improve the business and customer experience

Job description

Description

Owner Relations Agent
Why YOU want this position

At Enverus, we’re committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world.

We are the most trusted energy-dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights, we’re helping our customers make better decisions that help provide communities around the world with clean, affordable energy.

The energy industry is changing fast. But we’ve continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities, to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn’t be possible without our people, which is why we have built a team of individuals from a diverse range of backgrounds.

Are you ready to help power the global quality of life? Join Enverus, and be a part of creating a brighter, more sustainable tomorrow.

We are currently seeking an Owner Relations Agentto join our Customer Support team. This role offers the opportunity to join a rapidly growing company delivering industry-leading solutions to customers in the world’s most dynamic and fastest-growing sector.

Performance Objectives

• Answer incoming owner relations call regarding various issues, including revenue, land, division orders, JIB, A/R, and A&P.
• Log owner inquiries in a case tracking system and follow-up on outstanding unresolved inquiries.
• Responds promptly to companies needs and adds value by building relationships and trust through client interactions and manages difficult or emotional situations.
• Ensure the response and manner is done in an accurate, timely and friendly manner
• Manage emotions (calm, non-defensive, respectful)
• Participate in Cross-training to develop new skills, expand knowledge and to improve the business and customer experience

Competitive Candidate Profile

• Demonstrated ability to manage multiple tasks and clients.
• Ability to multi-task between several critical client situations at the same time
• Ability to professionally interface with clients over the phone or through email.
• Strong self-motivation, and the ability to work both independently or with a team.
• Strong organizational skills, sets priorities, and meets deadlines.
• Excellent written, oral, and interpersonal communication skills.
• 2-5 years of industry-related experience and/or training in the field of revenue accounting and/or land, JIB, A/P, regulatory, marketing, or production.
• Proficiency in all Microsoft Office applications and various oil and gas software programs.
• High School degree or equivalent

Enverus offers comprehensive benefits to our employees to include:

• Medical
• Dental
• Vision
• Income Protection (disability, life/AD&D, critical illness, accident)
• Employee Assistance Program (EAP)
• Healthcare Spending Account (HSA), Commuter
• Lifestyle & Wellbeing Program
• Pet Insurance