Owner-Operator Growth & Training Coach

Swift Transportation; Phoenix (AZ); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

401k

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Employee Stock Purchase plan

Paid training

Wellness programs

Flexible Spending Account

Tuition Assistance Programs

Military Leave

Vendor discounts

Volunteer opportunities

Job summary

Swift Transportation, an industry leader and the largest truckload carrier in America, is hiring for a role focused on training Owner Operators (O/O) and guiding O/O consultants. This position offers ongoing training, development, and growth opportunities within a strong culture.

Responsibilities include delivering training, guiding operators on business needs, and developing metrics for leadership. The role requires excellent communication, and a background in transportation is preferred.

Qualifications

• 2+ years' experience in customer service and/or operations and/or finance in transportation industry required.
• Swift experience preferred.
• Must possess outstanding written and oral communication skills.
• Must be able to create, maintain and update standard work process documentation.
• Must be proficient with MS Office tools.
• Associates degree in business related field or equivalent combination of education and/or experience required.

Responsibilities

• Provide continuous training to strengthen the abilities of O/O Consultants.
• Provide guidance and direction to Owner Operators by addressing highly complex issues pertaining to business needs.
• Answer calls/emails from owner operator contractors and provide and direct them to optimal solutions and/or problem resolutions.
• Assess each situation through fact-finding research, clearly identify issues and determine appropriate resolutions.
• Conduct group and individualized training for owner operators.
• Review O/O rate contracts to ensure compliance with assigned LOB metrics and Swift policies/procedures.
• Create metrics and reports for leadership review to understand current state with improvement opportunities.
• Coordinate training schedules to meet needs of all locations for on-boarding and follow up.
• Actively participate in group discussion and brainstorming sessions to help improve response time and quality of service to department customers.
• Build lasting relationship with Terminal Support by weekly phone interaction.
• Listen to pain points affecting our Owners and Owner Support and create solutions.
• Conduct group and individualized training for Owner Operator Consultants so they can serve their Owners.
• Connect regularly with assigned Owner Operator Fleet Consultant to review Most Help Needed (MHN) and discuss NSB.
• Analyze our lead indicators to proactively retain our OO's (VYC, NPS, Inactive OO, Driver Facts).
• Positively recognize our OO accomplishments.
• Review and develop training aides for terminal leadership and staff.
• Proactively work to assist others in achieving the organization's objectives.

Skills

Customer service

Operations

Finance

Communication skills

Training & guidance

MS Office

Education

Associates degree in business

Tools

MS Office

Job description

Swift Transportation, an industry leader and the largest truckload carrier in America, is hiring for a role focused on training Owner Operators (O/O) and guiding O/O consultants. This position offers ongoing training, development, and growth opportunities within a strong culture.

Responsibilities include delivering training, guiding operators on business needs, and developing metrics for leadership. The role requires excellent communication, and a background in transportation is preferred.