Driver Support & Dispatch Specialist

Swift Transportation; Phoenix (AZ); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

401k

Medical

Dental

Vision

Disability

Life Insurance

Pet insurance

Employee Stock Purchase plan

Paid training

Wellness programs

Flexible Spending Account

Tuition Assistance

Military Leave

Vendor discounts

Job summary

Swift Transportation is a leading truckload carrier with a long history in the industry, offering opportunities across drivers, shop, and office roles. The position provides hourly compensation and a pathway for growth within a culture-focused environment.

The role requires coordinating with drivers, handling load planning, and ensuring on-time delivery while maintaining safety and high service standards.

Qualifications

• Previous related experience in call center and/or transportation operations preferred.
• Must have strong communication skills.
• Must be able to work in high pressure situations.
• Must possess strong problem solving skills.
• Must be self-motivated.
• Must be detail-orientated.
• High School Diploma or equivalent required.

Responsibilities

• Provide drivers with necessary support due to absence, or during evening and/or weekend hours so that drivers can deliver loads safely and on time.
• Respond to drivers needs and questions regarding schedule, loads, paperwork etc.
• Dispatch drivers on pre-planned loads and complete all corresponding data entry and/or paperwork.
• Resolve load targets and work with appropriate parties to address customers' special needs/requests as it relates to load planning and/or on-time delivery.
• Monitor assigned loads and appropriately document issues and/or resolutions and/or escalations.
• Hand off appropriate information to next shift.
• Promote driver safety at all times.
• Proactively work to assist others in achieving the organization's objective.

Skills

Communication skills

Work under pressure

Problem solving

Detail oriented

Self-motivated

Education

High School Diploma

Job description

Swift Transportation is a leading truckload carrier with a long history in the industry, offering opportunities across drivers, shop, and office roles. The position provides hourly compensation and a pathway for growth within a culture-focused environment.

The role requires coordinating with drivers, handling load planning, and ensuring on-time delivery while maintaining safety and high service standards.