Owner Services Lead | Luxury Resort Hospitality

East West Hospitality; Avon (CO); In loco; USD 70.000 - 80.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free onsite parking

Ski breaks

Free lunch

Descrizione del lavoro

The Residences Bachelor Gulch by East West Hospitality is seeking an experienced Owner Services Manager to lead the on-site team of Concierge, Bell, and Overnight staff and ensure an exceptional owner and guest experience.

Based in Beaver Creek, CO, the role requires 5+ years in hotel or hospitality with supervisory experience; offers comprehensive benefits, on-site parking, and performance incentives.

Competenze

• Five years of hotel or hospitality experience, with 2–3 years of supervisory experience preferred.
• Strong leadership, scheduling, training, and performance management.
• Proficient with Microsoft Office and hospitality management systems.

Mansioni

• Lead the Owner Services team, overseeing daily operations, scheduling, performance, training, and development.
• Set departmental goals, service standards, policies, and procedures while managing budget and staffing.
• Oversee owner/guest services, address inquiries, and maintain high service levels.
• Coordinate with Ops/Reservations on inventory, reservations, rates, and owner communications.
• Manage events, meetings, interdepartmental communication, and supplies purchasing.
• Monitor conditions and safety procedures, coordinating with Engineering as needed.

Conoscenze

Team leadership

Staff scheduling

Training

Customer service

Strumenti

Hospitality software

Descrizione del lavoro

The Residences Bachelor Gulch by East West Hospitality is seeking an experienced Owner Services Manager to lead the on-site team of Concierge, Bell, and Overnight staff and ensure an exceptional owner and guest experience.

Based in Beaver Creek, CO, the role requires 5+ years in hotel or hospitality with supervisory experience; offers comprehensive benefits, on-site parking, and performance incentives.