Owner Services Lead | Hospitality Ops & Guest Experience

East-West-Hospitality; Avon (CO); In loco; USD 70.000 - 80.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free onsite parking

Ski breaks

Free lunch

Staff meals

Health insurance plans

401(k) plan

Descrizione del lavoro

East West Hospitality seeks an Owner Services Manager for The Residences Bachelor Gulch. You will lead the Owner Services team, overseeing Concierge, Bell, and Overnight staff to deliver flawless owner and guest experiences at Beaver Creek, CO.

You will partner with Operations and Reservations to manage residence inventory, reservations, and owner communications, while maintaining service standards and safety compliance. Strong hospitality leadership and 5+ years of experience are required.

Competenze

• At least five years of hotel or hospitality experience.
• 2-3 years of supervisory experience preferred.
• Strong leadership and staff development skills.
• Proficient in Microsoft Office applications and hospitality systems.

Mansioni

• Lead the Owner Services team, overseeing daily operations, staff scheduling, performance management, training, and professional development.
• Develop and implement departmental goals, service standards, policies, and procedures while managing the department budget and staffing levels.
• Oversee owner and guest services, addressing inquiries and resolving concerns while ensuring a high level of service.
• Partner with the Director of Operations and Reservations to manage residence inventory, reservations, rates, packages, cancellations, and owner communications.
• Coordinate owner events, interdepartmental communication, and the purchasing and inventory of departmental supplies and services.
• Monitor residence and resort conditions, coordinate maintenance with Engineering, and ensure safety and emergency procedures.

Conoscenze

Staff supervision

Leadership

Customer service

Operations management

Staff scheduling

Hospitality management systems

Microsoft Office

Strumenti

Hospitality management systems

Descrizione del lavoro

East West Hospitality seeks an Owner Services Manager for The Residences Bachelor Gulch. You will lead the Owner Services team, overseeing Concierge, Bell, and Overnight staff to deliver flawless owner and guest experiences at Beaver Creek, CO.

You will partner with Operations and Reservations to manage residence inventory, reservations, and owner communications, while maintaining service standards and safety compliance. Strong hospitality leadership and 5+ years of experience are required.