Owner Experience Representative

inMy Jet; Dallas (TX); On-site; USD 25,000 - 39,000; Full time

Job summary

Flexjet in Dallas, TX seeks an Owner Experience Representative to be the primary contact for clientele and assist flight crews and guests with their needs. You will ensure a high standard of service, greet clients professionally, manage requests, and coordinate ancillary services such as catering and transportation.

The role emphasizes attentiveness, strong communication skills, and the ability to work in a fast-paced environment while supporting operations and guest satisfaction.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or hospitality preferred.
• Proficient with MS Office (Word, Excel, Outlook).
• Basic math calculations with minimal errors.

Responsibilities

• Provide world-class service to clientele and maintain long-term relationships.
• Greet clientele and crew, determine needs and ensure follow-up.
• Coordinate service orders including catering, transportation and entertainment reservations.
• Transport crews/passengers to hotels or airport terminals as needed.
• Assist in emergency response procedures when required.

Skills

Customer service

Communication

Attention to detail

Organization

Teamwork

Education

High school diploma

Tools

Microsoft Office

Job description

# Owner Experience RepresentativeFlexjetDallas, TX, US20 days agoJob descriptionFlexjet is currently seeking qualified candidates to join our team as an Owner Experience Representatives. This position represents Flexjet in a positive and professional manner while serving as the primary contact for clientele and creating a positive environment to exceed customer expectations. Primary role will be assisting flight crews and clientele in the fulfillment of their requirements. Under direct supervision, the Owner Experience Representative performs assigned tasks related to providing services for company operated aircraft.DUTIES & RESPONSIBILITIES• Provide world-class service during every interaction with our clientele to develop and maintain long term relationships• Greet clientele and crew members in a friendly, professional manner and maintain appropriate continuous assistance as necessary to ensure good customer relations• Check in and register clientele, determine their specific needs and ensure proper follow up• Coordinate customer service order requests including catering, transportation, entertainment reservations, etc.• Work closely with operations/internal departments to resolve conflicts and serve as an owner advocate when appropriate• Ensure a pleasant and clean work environment and guest waiting areas• Periodically inspect and organize facilities and replenish amenities and beverages• Contribute and participate in any customer appreciation and promotional events, such as birthdays or anniversaries• Dispatch responsibilities – such as coordinating services between crew members and line service personnel• Transport crews and passengers to local hotels and/or airport terminal as needed• Initiating emergency response procedures when required• Other duties as assignedEDUCATION & EXPERIENCE• High school graduation• Previous experience in a customer service environment; high end customer service industry or hospitality experience preferred• Ability to comprehend and perform basic math calculations with minimal errors• Proficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook)• Knowledge of use and operation of standard office equipment• Previous aviation experience desiredREQUIRED SKILLS & QUALIFICATIONS• Strong working knowledge of customer service principles and the Flexjet service philosophy• Excellent interpersonal, verbal, and written skills are necessary to perform job at the expected level• Must have a strong attention to detail, organizational skills, and the ability to prioritize multiple tasks• Successful candidate must be able to respond calmly and handle many customer demands in a fast paced environment• Ability to work in a team atmosphere to anticipate clientele or crew member needs or to resolve problems quickly• Candidate should work well in a fast-paced environment and be flexible to the changing needs of the businessSCHEDULE• Ability and willingness to work nights, weekends, holidays, and overtime as required #LI-MM1Flexjet is an equal-opportunity employer. We aim to choose individuals who have the highest integrity; those who personify genuine concern for customers and fellow employees alike. More than anything, we look for individuals who grasp the importance of trust in an employer/employee relationship.