Overprovisions Representative

Staffmark Group; Knoxville (TN); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Weekly Pay

Medical, dental, and vision coverage

Life Insurance and Disability

Optional 401(k) Plan

Supportive team environment

Job summary

Staffmark Group in Knoxville, TN is seeking an Overprovisions Representative to handle refunds and customer inquiries in a fast-paced environment. You will process payments, review documentation, and coordinate with insurers to resolve credit balances while maintaining high service levels.

The role requires a high school diploma or GED, one year of related experience, and solid proficiency with MS Office and CRM tools. Strong communication and multitasking abilities are essential.

Qualifications

• High school diploma or GED required.
• Six months of medical billing experience preferred.
• Proficiency with Microsoft Office.
• Accurate 10-key by touch and typing speed of 40-45 WPM.
• Strong written and verbal communication skills.
• Excellent organizational and multitasking abilities.

Responsibilities

• Process refunds for Medicare, Medicaid, Champus, Federal, and other accounts.
• Assemble and submit documentation for refund approvals.
• Answer customer service calls and assist with account inquiries.
• Contact insurance carriers and guarantors regarding credit balances and payment issues.
• Handle correspondence related to credit balances and refunds.
• Process payment transfers and research canceled checks.
• Retrieve and process NSF checks from secured websites.
• Investigate unidentified payments and account discrepancies.
• Report recurring account processing errors.
• Maintain knowledge of ETM systems and procedures.
• Support special projects and additional duties as assigned.

Skills

Communication

Organizational skills

Multitasking

Typing speed 40–45 WPM

Customer service

Education

High school diploma or GED

Tools

CRM software

MS Office

10-key by touch

Job description

Now hiring for an Overprovisions Representative

Location: Knoxville, TN

Pay Rate: $16.18 per hour

Schedule: Monday-Friday, 8:00 AM-5:00 PM

Problem Solver? Listener? You'll Fit Right In

Looking for Overprovisions Representative jobs in Knoxville where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

Education Requirements

• High school diploma or GED required.
• Additional customer service, business, or office training is beneficial.

Experience Requirements

• Six months of medical billing experience preferred
• Proficiency with Microsoft Office
• Accurate 10-key by touch and typing speed of 40-45 WPM
• Strong written and verbal communication skills
• Excellent organizational and multitasking abilities

Job Duties

• Process refunds for Medicare, Medicaid, Champus, Federal, and other accounts
• Assemble and submit documentation for refund approvals
• Answer customer service calls and assist with account inquiries
• Contact insurance carriers and guarantors regarding credit balances and payment issues
• Handle correspondence related to credit balances and refunds
• Process payment transfers and research canceled checks
• Retrieve and process NSF checks from secured websites
• Investigate unidentified payments and account discrepancies
• Report recurring account processing errors
• Maintain knowledge of ETM systems and procedures
• Support special projects and additional duties as assigned

Preferred Qualifications

• Previous customer service, call center, retail, office support, or administrative experience is preferred.
• Experience working with CRM software, order processing systems, or customer databases is beneficial.
• Bilingual communication skills may be considered an asset depending on the position.
• Individuals who demonstrate patience, professionalism, adaptability, and excellent communication skills are well positioned for success as a Overprovisions Representative.

Physical Capabilities

• Ability to remain seated or stand for extended periods while assisting customers.
• Frequent use of computers, telephones, and standard office equipment.
• Ability to communicate clearly with customers, coworkers, and business partners.
• Ability to perform repetitive keyboard and data entry tasks throughout the workday.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life Insurance and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

"The recruiter I worked with was very nice and understanding. They helped me find the job that was best for me." Staffmark Associate

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.