Billing & Refunds Support Specialist

Staffmark Group; Knoxville (TN); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Weekly Pay

Medical, dental, and vision coverage

Life Insurance and Disability

Optional 401(k) Plan

Supportive team environment

Job summary

Staffmark Group in Knoxville, TN is seeking an Overprovisions Representative to handle refunds and customer inquiries in a fast-paced environment. You will process payments, review documentation, and coordinate with insurers to resolve credit balances while maintaining high service levels.

The role requires a high school diploma or GED, one year of related experience, and solid proficiency with MS Office and CRM tools. Strong communication and multitasking abilities are essential.

Qualifications

• High school diploma or GED required.
• Six months of medical billing experience preferred.
• Proficiency with Microsoft Office.
• Accurate 10-key by touch and typing speed of 40-45 WPM.
• Strong written and verbal communication skills.
• Excellent organizational and multitasking abilities.

Responsibilities

• Process refunds for Medicare, Medicaid, Champus, Federal, and other accounts.
• Assemble and submit documentation for refund approvals.
• Answer customer service calls and assist with account inquiries.
• Contact insurance carriers and guarantors regarding credit balances and payment issues.
• Handle correspondence related to credit balances and refunds.
• Process payment transfers and research canceled checks.
• Retrieve and process NSF checks from secured websites.
• Investigate unidentified payments and account discrepancies.
• Report recurring account processing errors.
• Maintain knowledge of ETM systems and procedures.
• Support special projects and additional duties as assigned.

Skills

Communication

Organizational skills

Multitasking

Typing speed 40–45 WPM

Customer service

Education

High school diploma or GED

Tools

CRM software

MS Office

10-key by touch

Job description

Staffmark Group in Knoxville, TN is seeking an Overprovisions Representative to handle refunds and customer inquiries in a fast-paced environment. You will process payments, review documentation, and coordinate with insurers to resolve credit balances while maintaining high service levels.

The role requires a high school diploma or GED, one year of related experience, and solid proficiency with MS Office and CRM tools. Strong communication and multitasking abilities are essential.