Overnight Veterinary Receptionist for Emergency & Specialty

Ethos Veterinary Health; Florida; On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental & vision

401(k) match

PTO

Pet discount

Pet insurance discount

VetBloom access

CSR Certificate

Career growth

Job summary

First Coast Veterinary Specialists & Emergency in Jacksonville Beach, FL is hiring a full-time Veterinary Receptionist to support our overnight emergency and specialty veterinary teams. The ideal candidate has prior veterinary hospital experience and enjoys helping clients while staying organized in a fast-paced medical setting.

You’ll answer calls on a multi-line system, schedule appointments, manage admissions for emergencies, process payments, and maintain accurate records.

Qualifications

• Previous veterinary hospital experience is required.
• Emergency or specialty veterinary experience is strongly preferred.
• Fluent English speaking and reading skills required.
• Bilingual candidates are encouraged to apply.
• Comfortable working overnight shifts in an emergency setting.

Responsibilities

• Welcome clients and their pets with compassion, professionalism, and understanding.
• Answer and manage a multi-line phone system while directing calls to the appropriate team members.
• Schedule appointments and assist with client inquiries.
• Coordinate patient admissions for emergency visits and specialty services.
• Process payments, prepare invoices, and complete client checkouts.
• Maintain accurate medical records, client information, and related documentation.
• Communicate effectively with clients, veterinarians, Veterinary Technicians, and other hospital team members.
• Help clients navigate the check-in and discharge process during stressful or time-sensitive situations.
• Maintain a clean, organized, and welcoming reception area.
• Complete additional administrative and client service duties as needed.

Skills

Customer service

Communication

Empathy

Bilingual

Fluent English

Tools

Phone system

Job description

First Coast Veterinary Specialists & Emergency in Jacksonville Beach, FL is hiring a full-time Veterinary Receptionist to support our overnight emergency and specialty veterinary teams. The ideal candidate has prior veterinary hospital experience and enjoys helping clients while staying organized in a fast-paced medical setting.

You’ll answer calls on a multi-line system, schedule appointments, manage admissions for emergencies, process payments, and maintain accurate records.