Veterinary Client Service Representative

Ethos Veterinary Health; Mission (KS); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Flexible schedule

Health insurance

Paid time off

Professional development assistance

Tuition discounts

Uniform Allowance

Quarterly Bonus Program

Pet Insurance

Generous Employee Pet Discount

Job summary

A leading veterinary care provider in Mission, KS is seeking a full-time Veterinary Client Service Representative. The role involves welcoming clients, managing records, and providing top-notch customer service. Ideal candidates will have exceptional interpersonal skills and the ability to multitask. A supportive team environment and comprehensive benefits are offered, including health insurance and professional development assistance.

Qualifications

• Excellent interpersonal skills and able to develop and maintain positive relationships.
• Proven effective communication abilities.
• Willing to provide exceptional customer service.

Responsibilities

• Welcome clients in a friendly manner.
• Prepare and review medical records.
• Educate clients on services offered.
• Process appointments and payments accurately.
• Update and maintain client records.

Skills

Interpersonal skills

Customer service

Multitasking

Communication skills

Knowledge of Windows-based computer programs

Job description

Overview

We are looking for a full-time Veterinary Client Service Representative to join our team in our Mission, KS location!

About Us

Mission and Overland Park Veterinary Specialty and Emergency Hospitals are 24-hour hospitals that focus on the most critical needs of the animals in our community. Our board-certified specialists provide the most advanced care for our patients. Our hospital has been ranked in the top "Best Veterinarians in Kansas City" by City Lifestyle. We pride ourselves on a welcoming environment where team members feel safe to learn and seek guidance from each other.

Responsibilities

• Welcome our clients in a friendly, helpful, and compassionate manner
• Prepare and review documents and medical records accurately and completely
• Educate and advise clients regarding MVES/OVES services and practices
• Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times
• Process invoices and payments accurately
• Update and maintain client/pet records and files in accordance with hospital legal requirements
• Assist with other administrative duties such as scanning, faxing, emailing, for example
• Support team to reach common goals
• Ability to recognize and seek guidance in all client-related cases where protocol does not apply

About You

• Excellent interpersonal skills and able to develop and maintain positive working relationships with others
• Have a fundamental knowledge of Windows-based computer programs
• Proven effective communication and the ability to multitask and prioritize
• Willing and able to provide exceptional customer service
• A motivated and dedicated individual who is self-motivated to provide exceptional service

Check out the video below to see what it’s like working at our Mission or Overland Park locations.

Schedule and compensation

• Pay is dependent on experience
• Shift differentials available for weekends and overnights: $3.00/hr on hours between 10pm and 8am; $1.50/hr from midnight Saturday to midnight Sunday
• Swing shift 12p-10p Su-W
• Day shift 8a-6p Su-W
• Possible Overnight shift 10p-8a Hrs TBD

Benefits

• 401(k) matching
• Employee assistance programs
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Tuition discounts and assistance available toward an Accredited Veterinary Technology Programs and Practice Management Program
• Shift Differentials
• Quarterly Bonus Program
• Uniform Allowance
• Paid Time Off
• Medical/Dental/Vision
• Short/Long term Disability
• Life Insurance
• Pet Insurance
• Generous Employee Pet Discount

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.