Client Experience Representative - Overnight

Veritas Veterinary Partners; Port Reading (NJ); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K with employer match

Paid Time off

Maternity/Paternity leave

Uniforms provided

Pet discount

Job summary

Garden State Veterinary Services is seeking an overnight Client Experience Representative to greet clients, manage check-in/check-out, and support the hospital team with compassionate, client-focused service.

You will listen to client needs, book appointments accurately, process payments, and coordinate with clinical staff to ensure smooth operations in a fast-paced emergency environment.

Qualifications

• 2+ years of high-level customer service experience, preferably in a veterinary or medical setting.
• Demonstrated ability to deliver gold-standard service in a fast-paced environment.
• Exceptional communication and interpersonal skills.
• Compassionate and client-focused with solutions orientation.
• Professional appearance and discretion.

Responsibilities

• Greet clients with professionalism, warmth and empathy.
• Listen to client concerns and provide compassionate support.
• Facilitate smooth check-in and check-out processes.
• Book appointments with attention to detail and efficiency.
• Process payments with clarity and respect.
• Serve as liaison between clients and clinical staff.
• Contribute to a positive, team-focused environment.

Skills

Customer service

Communication

Active listening

Team collaboration

Job description

Are you a client focused professional with a passion for delivering a gold-standard client experience? At GSVS, we’re seeking an exceptional Client Experience Representatives to serve as the welcoming face of our hospital, setting the tone for every client interaction. In this vital role, you will ensure every visitor feels acknowledged, supported, and valued from the moment they walk through our doors.

We’re seeking self-starters who excel working independently but also collaborate seamlessly with our overnight patient care team. Professional, client focused team member to represent GSVS during overnight hours who takes pride in staying productive, proactive, and engaged throughout their shift. The ideal candidate is adaptable, maintains professionalism during both busy and quiet times, and ensures hospital protocols and policies are followed—delivering exceptional client care and teamwork in our dynamic emergency environment.

About Us:

GSVS is a premier multispecialty veterinary practice, committed to the highest standards of patient care and client service. We offer a collaborative, growth-oriented environment where excellence is recognized and rewarded.

What You’ll Do:

• Greet clients with professionalism, warmth, and empathy
• Actively listen to client concerns, acknowledge their needs, and provide compassionate support
• Facilitate smooth check-in and check-out processes
• Book appointments with attention to detail and efficiency
• Process payments and discuss financial matters with clarity, sensitivity, and respect
• Serve as a liaison between clients and clinical staff, ensuring seamless communication
• Contribute to a positive, team-focused environment

Who You Are:

• 2+ years of high-level customer service experience REQUIRED (veterinary or medical setting)
• Demonstrated ability to deliver gold-standard service in a fast-paced environment
• Exceptional communication, active listening, and interpersonal skills
• Compassionate, client-focused, and solutions-oriented
• Professional in appearance, demeanor, and work ethic
• Discreet, honest, and committed to confidentiality
• Eager to collaborate, learn, and grow within a supportive team
• Self-motivated

Schedule:

• Sunday 5:30pm - 7am, Mon and Tuesday 5:30pm - 7:30am
• Thursday 5:30pm - 7am, Friday and Saturday 5:30pm - 7:30am
• Sunday - Wednesday 9pm - 7:30am

Salary:

$18/hr - $23/hr depending on skills, experience, and credentials

GSVS is proud to offer the following benefits:

• Competitive salary based on your level of experience
• Health, dental, and vision insurance, with HSA option- some plans paid 100%
• Maternity/Paternity leave
• Retirement Plan - 401K with employer match
• Employee Referral Bonus
• Paid Time off
• Mental health support with Talkspace
• Uniforms provided
• Pet discount for medical care

Garden State Veterinary Services is located at 1200 Route 9, Woodbridge NJ 07095.

Veritas Veterinary Partners is an equal opportunity employer. In accordance with the requirements of all applicable federal, state and local laws, we welcome and encourage diversity in the workplace regardless of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Applicants must be authorized to work in the U.S. All current positions require the ability to speak, read, and write English proficiently. Additional fluency in other languages is preferred but not required.

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