Overnight Tier 2 IT Service Desk Specialist

RSM US LLP; Cedar Rapids (IA); On-site; USD 67,000 - 127,000; Full time

Job summary

RSM US LLP is hiring a Managed IT Service Desk Technician for the third shift (Mon-Fri, 12am-9am) in Cedar Rapids, IA. You will provide remote technical support, working with experienced consultants across multiple client engagements to grow your IT career.

The role emphasizes strong customer service, documentation, and problem-solving in a fast-paced environment. Networking, security, and enterprise software experience are valued.

Qualifications

• 1–2 years on a technical helpdesk or IT-related role.
• Bachelor's degree (BA/BS) from a 4-year school is a plus.
• Experience with Office 365 workloads including Email and SharePoint.

Responsibilities

• Provide phone and email technical support for end-users to resolve issues.
• Answer calls from clients during peak hours in a queue.
• Support and troubleshoot workstations, servers, and networks.

Skills

Customer service

Office 365

TCP/IP

Remote solutions

Team player

Communication

Ownership

Education

Bachelor's degree (BA/BS)

2+ years IT helpdesk experience

Tools

Office 365 Administration

SharePoint

Windows Servers

Azure AD

VMware ESX

Job description

RSM US LLP is hiring a Managed IT Service Desk Technician for the third shift (Mon-Fri, 12am-9am) in Cedar Rapids, IA. You will provide remote technical support, working with experienced consultants across multiple client engagements to grow your IT career.

The role emphasizes strong customer service, documentation, and problem-solving in a fast-paced environment. Networking, security, and enterprise software experience are valued.