Overnight Tier 2 IT Service Desk Specialist

RSM; Mason City (IA); On-site; USD 67,000 - 127,000; Full time

Job summary

RSM, a leading provider of professional services to the middle market, is seeking a Managed IT Service Desk Technician within our Technology Consulting group. You will deliver remote technical support to external managed service clients, collaborating with senior consultants on a wide range of engagements to develop your IT career.

The role emphasizes customer service, problem solving, and knowledge of Office 365, Windows Server, backups, and network fundamentals.

Qualifications

• 1-2 years of experience in a technical helpdesk or IT-related role.
• Bachelor's degree in a relevant field is a plus.
• Experience with Office 365 Administration and related workloads is favorable.

Responsibilities

• Provide phone and email technical support for end-users to resolve hardware or software issues.
• Troubleshoot workstations, servers, and network-related issues and manage cases per priority.
• Document support issues and resolutions in RSM’s ticketing system.

Skills

Customer service

Communication

Situation assessment

Workload management

Team player

Ownership

Education

Bachelor's degree

Tools

Office 365 Administration

SharePoint

VMware ESX

vSphere Client

Cisco Firewall

SonicWALL

Meraki

Azure AD

Citrix

Remote Desktop Services

VPN

Apple macOS

Job description

RSM, a leading provider of professional services to the middle market, is seeking a Managed IT Service Desk Technician within our Technology Consulting group. You will deliver remote technical support to external managed service clients, collaborating with senior consultants on a wide range of engagements to develop your IT career.

The role emphasizes customer service, problem solving, and knowledge of Office 365, Windows Server, backups, and network fundamentals.