Night IT Service Desk Technician

RSM US LLP; Mason City (IA); On-site; USD 67,000 - 127,000; Full time

Job summary

RSM US LLP in Mason City, IA is seeking a Managed IT Service Desk Technician for the overnight shift (M-F, 12am-9am). You will provide remote technical support to external managed service clients and collaborate with our technology consultants.

The role focuses on strong customer service, troubleshooting hardware and software, and managing Office 365, Windows Server, and network issues across multiple clients.

Qualifications

• 1-2 years of experience in technical helpdesk or IT related role.
• Experience with Office 365 Administration and Windows Server preferred.
• MCSE/MCSA and Network+ certifications preferred but not required.

Responsibilities

• Provide phone and email technical support for end-users to resolve hardware or software issues.
• Handle calls in a queue during peak hours.
• Troubleshoot and support workstations, servers and network issues.
• Perform systems administration for Office 365, Windows Servers, and workstations across multiple clients.
• Monitor and troubleshoot client backups.
• Escalate client issues through proper channels.
• Document support issues and resolutions in the ticketing system.

Skills

Technical support

Customer service

Remote support

Office 365 Administration

Networking

Education

Bachelor's degree

Tools

Office 365

Windows Server

VMware ESX

Citrix

VPN

Job description

RSM US LLP in Mason City, IA is seeking a Managed IT Service Desk Technician for the overnight shift (M-F, 12am-9am). You will provide remote technical support to external managed service clients and collaborate with our technology consultants.

The role focuses on strong customer service, troubleshooting hardware and software, and managing Office 365, Windows Server, and network issues across multiple clients.