Night-Shift IT Support Desk Technician (Onsite)

The 20 MSP; Iowa; In loco; USD 22.000 - 32.000; Tempo pieno

Descrizione del lavoro

The 20 MSP in Iowa is seeking an After-Hours Support Desk Technician to provide in‑office, on‑site technical support for our nationwide client base. You will respond to tickets, analyze issues, and apply solutions across workstations, devices, OS, software, and peripherals.

This is an onsite role with the Wednesday to Sunday night shift (11:00 PM–8:00 AM). You must communicate clearly on the phone, document every interaction, and escalate when needed while keeping SLAs and KPIs.

Competenze

• IT Fundamentals and A+ certifications, or equivalent professional experience.
• 1+ year of professional help desk experience.
• High attention to detail.
• Ability to follow instructions and policies.
• Ability to adapt to changing and fast-moving environments.
• Competitive 401(k) participation with up to 4% contribution match.
• Certification reimbursement to support your continued development.
• Meaningful opportunities for advancement within a growing organization.
• A culture built on drive, accountability, collaboration, and excellence.

Mansioni

• Identify, analyze, and resolve common technical issues across workstations, devices, OS, software, hardware, and peripherals.
• Manage ticket queue to ensure timely resolution.
• Provide customer support using remote connection software.
• Provide thorough documentation on each customer interaction.
• Prioritize ticketing flow by following SOPs and KB articles.
• Meet or exceed KPI goals.
• Troubleshoot VPN connectivity, entry-level server support, hardware issues, and line-of-business applications.

Conoscenze

IT Fundamentals

A+ Certification

Help Desk Experience

Attention to Detail

Adaptability

Descrizione del lavoro

The 20 MSP in Iowa is seeking an After-Hours Support Desk Technician to provide in‑office, on‑site technical support for our nationwide client base. You will respond to tickets, analyze issues, and apply solutions across workstations, devices, OS, software, and peripherals.

This is an onsite role with the Wednesday to Sunday night shift (11:00 PM–8:00 AM). You must communicate clearly on the phone, document every interaction, and escalate when needed while keeping SLAs and KPIs.