Overnight IT Service Desk Technician (Remote)

RSM US LLP

Dubuque (IA)

On-site

USD 67,000 - 127,000

Full time

4 days ago

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Benefits offered by this job

Flexible schedule

Total rewards

Discretionary bonus

Job summary

RSM US LLP is seeking a Managed IT Service Desk Technician for the Technology Consulting group to provide remote technical support to external managed service clients, working third shift M-F 12am-9am. The role involves handling issues on workstations, servers, networks, Office 365, and VPN, with a strong emphasis on customer service, documentation, and timely escalation.

Growth opportunities exist within a collaborative, client-focused environment, with an equal opportunity employer commitment

Qualifications

1-2 years of experience on a technical helpdesk or IT-related role.
Familiar with Office 365 Administration.
Experience with Windows servers and networks.
Strong customer service and communication skills.

Responsibilities

Provide phone and email technical support for end-users to resolve hardware or software issues.
Handle calls in a queue during peak hours.
Support and troubleshoot workstations, servers and network issues.
Perform systems administration for Office 365, Windows Servers, and workstations across multiple clients.
Monitor and troubleshoot client backups.
Document issues and resolutions in the ticketing system.
Escalate client issues through proper channels.