Night-Shift IT Service Desk Specialist

RSM US LLP; Davenport (IA); Presencial; USD 67.000 - 127.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible schedule

Descripción de la vacante

RSM US LLP is seeking a Managed IT Service Desk Technician for a third shift (overnight M-F, 12am-9am). You will provide remote technical support, troubleshoot hardware/software issues, and administer Office 365 and Windows Server environments across multiple clients.

The role emphasizes strong customer service, teamwork, and ownership of client relationships within a fast-paced, security-conscious setting. A BA/BS is preferred. Flexible schedule options are noted.

Formación

• 1-2 years in a technical helpdesk or IT-related role.
• Experience with Office 365 Administration and related workloads.
• Strong communication and customer service skills.

Responsabilidades

• Provide phone and email technical support for end-users to resolve hardware or software issues.
• Respond to client calls during peak hours in a phone queue.
• Troubleshoot workstations, servers and network issues.
• Perform systems administration for Office 365, Windows Servers, and workstations across multiple clients.
• Monitor and troubleshoot client backups.
• Escalate client issues through proper channels.
• Manage cases by defined impact and priority.
• Maintain security standards and confidentiality of information.
• Document issues and resolutions in RSM's ticketing system.
• Update clients as issues progress until closure.

Conocimientos

Technical support

Customer service

Team player

Time management

Educación

Bachelor's degree (BA/BS) preferred

Herramientas

Office 365

Windows Server

Networking basics

VMware ESX

Azure AD

Descripción del empleo

RSM US LLP is seeking a Managed IT Service Desk Technician for a third shift (overnight M-F, 12am-9am). You will provide remote technical support, troubleshoot hardware/software issues, and administer Office 365 and Windows Server environments across multiple clients.

The role emphasizes strong customer service, teamwork, and ownership of client relationships within a fast-paced, security-conscious setting. A BA/BS is preferred. Flexible schedule options are noted.