Night IT Service Desk Lead — Remote Support

RSM US LLP; Cedar Rapids (IA); On-site; USD 67,000 - 127,000; Full time

Job summary

RSM US LLP seeks a Managed IT Service Desk Technician for a third shift (overnight M-F, 12am-9am) in Cedar Rapids, IA. You will deliver remote technical support, assist with Office 365 and server issues, and collaborate with senior consultants across multiple client environments.

The role requires 1–2 years in a helpdesk/IT setting, strong customer service, and a proactive, team-oriented attitude. Certifications are a plus; a BA/BS is preferred.

Qualifications

• 1-2 years of experience on a technical helpdesk or IT-related role.
• Strong technical ability and excellent customer service skills.
• Willingness to learn in a fast-paced, team-oriented environment.

Responsibilities

• Provide phone and email technical support for end-users to resolve hardware or software issues.
• Answer calls from clients during peak hours in a queue.
• Troubleshoot workstations, servers and network issues; perform systems administration tasks across multiple clients.

Skills

Technical helpdesk

Customer service

Communications

Office 365 Administration

Windows Server

Education

Bachelor's degree in IT or related field

Tools

Office 365 Administration

Windows Server

VMware ESX

Citrix/Remote Desktop

Job description

RSM US LLP seeks a Managed IT Service Desk Technician for a third shift (overnight M-F, 12am-9am) in Cedar Rapids, IA. You will deliver remote technical support, assist with Office 365 and server issues, and collaborate with senior consultants across multiple client environments.

The role requires 1–2 years in a helpdesk/IT setting, strong customer service, and a proactive, team-oriented attitude. Certifications are a plus; a BA/BS is preferred.