Overnight Shelter Supervisor – Bronx

Lantern Community Services Inc; New York (NY); On-site; USD 37,000 - 45,000; Full time

Job summary

Lantern Community Services Inc. is seeking an Overnight Shift Supervisor for the Bronx shelter to oversee nightly operations and supervise Residential Aides.

The role coordinates with Social Services, Maintenance, and Security to provide safe, client-centered service delivery for residents experiencing homelessness. The position requires 3+ years shelter experience, at least 1 year supervisory experience in a DHS shelter, and the ability to manage crises.

Qualifications

• High School Diploma or GED required; Bachelor’s degree preferred.
• Minimum of three years of shelter experience in a Residential Aide, Case Management, or similar role.
• At least one year of supervisory experience in a DHS shelter or supportive housing setting.
• Strong crisis management skills and ability to work in a fast-paced environment.
• Computer proficiency, including Word and Excel, with ability to learn new systems.
• F-80 Fire Safety Coordinator certification required or ability to obtain.
• NYC Food Handler’s Certificate required or ability to obtain within three months.
• Bilingual (English/Spanish) preferred; CPR/First Aid certification a plus.

Responsibilities

• Oversee daily shelter operations during assigned shifts, including bed sign-ins and incident reporting.
• Supervise Residential Aides to ensure safe, client-centered service delivery.
• Ensure residents have access to meals, laundry, toiletries, and medications.
• Respond to emergencies using Safe Crisis Management practices.
• Ensure accurate intake and documentation for new and returning clients (DHS submissions, bed assignments).
• Monitor CARES for bed sign-ins, vacancies, and curfew compliance.
• Coordinate with Maintenance, Security, vendors, and emergency responders as needed.
• Monitor safety systems, including video surveillance and alarms.
• Complete shift logs, incident reports, and DHS reporting.
• Conduct regular facility rounds to identify safety hazards and cleanliness issues.
• Perform other duties as assigned by supervisory staff.

Skills

Supervision

Crisis management

Bilingual

Team leadership

Computer skills

Education

HS Diploma

Bachelor’s degree preferred

Tools

Word

Excel

Job description

Lantern Community Services Inc. is seeking an Overnight Shift Supervisor for the Bronx shelter to oversee nightly operations and supervise Residential Aides.

The role coordinates with Social Services, Maintenance, and Security to provide safe, client-centered service delivery for residents experiencing homelessness. The position requires 3+ years shelter experience, at least 1 year supervisory experience in a DHS shelter, and the ability to manage crises.