Shelter Shift Supervisor - Queens

Lantern Community Services Inc; New York (NY); On-site; USD 38,000 - 45,000; Full time

Job summary

Lantern Community Services is seeking an experienced Shift Supervisor for a single male adult shelter in Queens. You will oversee shift operations, supervise Residential Aides, and coordinate with Social Services and Security to ensure safe service delivery.

Required: high school diploma or GED, 3+ years shelter experience, 1+ year supervisory experience, and MS Word/Excel proficiency. Fire Safety and Food Handler certs or ability to obtain are expected within specified timeframes.

Qualifications

• High School Diploma, HSE, or GED required; Bachelor’s degree preferred.
• Minimum of three years shelter experience.
• At least one year of supervisory experience in a DHS shelter or supportive housing setting.
• Strong crisis management and communication skills; able to work independently or with a team.
• Proficiency in MS Word and Excel; willingness to learn new systems.
• Fire Safety Coordinator certification or ability to obtain; NYC Food Handler’s cert or ability to obtain.

Responsibilities

• Oversee daily shelter operations during assigned shifts, including bed sign-ins and incident reporting.
• Supervise Residential Aides to ensure safe, consistent service delivery.
• Ensure access to meals, laundry, toiletries, and medications for clients.
• Lead staff in Safe Crisis Management and respond to emergencies.
• Document new and returning clients, including DHS submissions and bed assignments.
• Coordinate with Maintenance and Security, and monitor safety systems.
• Complete required logs, incident reports, and DHS reporting.

Skills

Supervision

Crisis management

Communication

Empathy

Education

High School Diploma/HSE/GED

Bachelor's degree preferred

F-80 Fire Safety Coordinator certification

NYC Food Handler’s Certificate

Tools

Microsoft Word

Excel

Job description

Lantern Community Services is seeking an experienced Shift Supervisor for a single male adult shelter in Queens. You will oversee shift operations, supervise Residential Aides, and coordinate with Social Services and Security to ensure safe service delivery.

Required: high school diploma or GED, 3+ years shelter experience, 1+ year supervisory experience, and MS Word/Excel proficiency. Fire Safety and Food Handler certs or ability to obtain are expected within specified timeframes.