Overnight Shelter Advocate: Housing Pathways & Support

Pine Street Inn; Boston (MA); On-site; USD 29,000 - 33,000; Full time

Job summary

Pine Street Inn in Boston, MA is seeking a Guest Services Specialist to support guests and staff in a safe shelter environment. The role focuses on direct guest care, timely responses, housing pathway development, and linking guests to housing, health, and social resources.

Responsibilities include data entry into HMIS, documenting reports, and seeking guidance from a supervisor when needed. The position requires a High School diploma or GED and at least one year in Human Services.

Qualifications

• Bilingual English/Spanish preferred.
• Minimum of one year of experience in the Human Services field.
• High school diploma or GED is required.

Responsibilities

• Respond to guests in a timely and professional manner.
• Assist with housing pathway development and connect guests to resources.
• Enter data into HMIS and document reports per agency policy.
• Make sound decisions and seek supervision when needed.

Skills

Bilingual English/Spanish

Education

High School diploma or GED

Job description

Pine Street Inn in Boston, MA is seeking a Guest Services Specialist to support guests and staff in a safe shelter environment. The role focuses on direct guest care, timely responses, housing pathway development, and linking guests to housing, health, and social resources.

Responsibilities include data entry into HMIS, documenting reports, and seeking guidance from a supervisor when needed. The position requires a High School diploma or GED and at least one year in Human Services.