Overnight Security Lead — Luxury Hotel Safety & Guest Care

Fairmont Hotels & Resorts; Austin (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental and Vision Insurance

401k

Complimentary shift meal

Employee hotel discount

Professional development programs

CSR involvement like Planet 21

Job summary

Fairmont Austin is seeking a vigilant Security Officer to uphold safety and guest service excellence. You will be a key member of the Emergency Response Team, responding to fires, accidents and medical calls while ensuring compliance with hotel policies and safety standards.

Responsibilities include patrols, reporting incidents, and assisting guests with information about hotel facilities. A first aid/CPR certification and MS Windows proficiency are required or preferred, with TrackTik knowledge

Qualifications

• Certification in first aid and CPR.
• Proficient computer skills with MS Windows.
• University/college degree in a related discipline preferred.
• Ambiance and TrackTik knowledge preferred.

Responsibilities

• Consistently offer professional, friendly and engaging service.
• Ensure the overall safety and security of guests, colleagues and premises.
• Act as a member of the Emergency Response Team and respond to incidents.
• Investigate and report any violations of law or hotel policy.
• Provide First Aid and CPR as required and report hazards.
• Conduct regular patrols, cash counts and crowd control.
• Maintain security records and audit key control procedures.
• Assist guests with hotel facilities in a helpful manner.

Skills

First aid

CPR

Interpersonal skills

Problem solving

Education

First aid & CPR certification

Bachelor’s degree in related discipline (preferred)

Tools

TrackTik

Microsoft Windows

Job description

Fairmont Austin is seeking a vigilant Security Officer to uphold safety and guest service excellence. You will be a key member of the Emergency Response Team, responding to fires, accidents and medical calls while ensuring compliance with hotel policies and safety standards.

Responsibilities include patrols, reporting incidents, and assisting guests with information about hotel facilities. A first aid/CPR certification and MS Windows proficiency are required or preferred, with TrackTik knowledge