Overnight Rooms Supervisor

Hyatt Hotels Corporation; Culver City (CA); Hybrid; USD 41,000 - 55,000; Full time

Job summary

Hyatt Place Madison/Downtown is seeking an Overnight Supervisor to lead Front Office and Housekeeping during evening and overnight shifts, ensuring timely, professional guest service and adherence to Hyatt standards.

You will coordinate with Engineering and Security, supervise staff, handle guest requests and billing, and step in as Manager on Duty when needed.

Qualifications

• At least one year of experience as Front Desk Agent or Guest Service Agent; supervisory experience preferred.
• Experience supporting Front Office and Housekeeping operations is preferred.
• Overnight or Night Audit experience is helpful but not required.

Responsibilities

• Serve as primary Rooms Division lead during evening and overnight shifts, supervising Front Office and Housekeeping.
• Train, coach, and support Front Office and Housekeeping colleagues; manage shift coverage.
• Oversee PM Housekeeping, guest deliveries, room readiness, and public areas.
• Monitor workflow, adjust priorities by occupancy and VIPs, and resolve issues.
• Handle guest check-in/out, requests, and information with professionalism.
• Coordinate with Engineering and Security to log and address service issues.
• Assist with overnight audit responsibilities and act as Manager on Duty when needed.

Skills

Front Desk Experience

Supervisory Experience

Leadership

Communication

Problem Solving

Attention to Detail

Guest Service

Teamwork

Job description

Close Inclusive Collection Job Postings Notification

"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. "

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

We are seeking an Overnight Supervisor to support our Rooms Division by providing operational leadership and hands‑on support across Front Office and Housekeeping. This role will also serve as a liaison and trusted parter to other hotel departments, including Engineering and Security, facilitating clear communication and coordinated follow‑through to support seamless operations and exceptional guest experiences. The Overnight Supervisor will oversee the Front Office and evening housekeeping teams during assigned shifts, ensuring that service is timely, professional, and in compliance with hotel standards.

The hourly rate for this position is $35.00.

Job Responsibilities include but are not limited to:

Serve as the primary Rooms Division point of contact during assigned evening and overnight shifts, providing operational leadership and hands‑on support across Front Office and Housekeeping.

Supervise, train, coach, and support Front Office and Housekeeping colleagues, including directing daily work, resolving issues, and providing shift coverage as business needs require.

Oversee PM Housekeeping operations, including guest‑request deliveries, room readiness, public area coverage, and the timely completion of evening assignments in accordance with hotel standards.

Monitor Housekeeping workflow, coverage, and room status throughout the evening and overnight hours, adjusting priorities based on occupancy, VIP arrivals, late arrivals, guest requests, and operational needs.

Follow up on incomplete or outstanding work and verify the completion of end‑of‑shift responsibilities for public area attendants, housepersons, and other PM Housekeeping colleagues.

Welcome and assist arriving and departing guests by completing check‑in and check‑out procedures, responding to requests, providing hotel and local information, and ensuring a warm, professional experience.

Manage guest complaints, compliments, billing requests, and other concerns with professionalism, empathy, and appropriate follow‑through.

Partner with Engineering, Security and other hotel departments to coordinate guest needs, communicate operational priorities, and ensure maintenance and service issues are properly logged, addressed, and followed up on.

Assist with or complete overnight audit responsibilities as assigned, including reviewing Front Office work, guest accounts, billing, cash transactions, reports, and daily financial activity.

Act as Manager on Duty in the absence of management, uphold Hyatt and The Shay service standards, and complete all other tasks and duties as assigned.

Qualifications

• At least one year of experience as a Front Desk Agent, Guest Service Agent, or in a comparable hospitality or customer service role; supervisory experienced preferred.
• Experience supporting or overseeing Front Office and Housekeeping operations preferred.
• Previous overnight or Night Audit experience helpful but not required.
• Excellent personal presentation and interpersonal skills.
• Positive and professional demeanour with a cheerful, dependable, and caring approach.
• Strong communication, organization, leadership, and problem‑solving skills.
• Ability to work independently while maintaining strong communication with other hotel departments.
• Ability and willingness to provide hands‑on support in both Front Office and Housekeeping as needed.
• Strong attention to detail and ability to accurately handle guest information and financial transactions.
• Ability to provide exceptional guest service in a fast-paced environment.

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