Assistant Operations Manager (Overnight)

Hyatt Hotels Corporation; Town of Thompson, Northern (NY, KY); Hybrid; USD 70,000 - 72,000; Full time

Job summary

Hyatt Hotels Corporation in New York City seeks an Assistant Operations Manager (Overnight) for Thompson Hotels Gild Hall US. The role focuses on assisting in overseeing the Front Office and Housekeeping during overnight shifts.

The position requires 2–3 years of progression in hotel Housekeeping and/or Front Office, strong communication, and proficiency in Word/Excel. It is a full-time, on-site role with a pay range of $70,000 to $72,000 annually based on experience.

Qualifications

• Must be available to work all overnight shifts.
• 2–3 years of progressive hotel Housekeeping and/or Front Office experience.
• Strong communication and guest relation skills.
• Professional presentation and service-oriented mindset.

Responsibilities

• Assist in overseeing Front Office and Housekeeping during overnight shifts.
• Adjust across departments to support hotel operations.
• Maintain guest communication from pre-arrival to post-stay survey.
• Collaborate with Housekeeping and Front Office leaders to ensure smooth operation.
• Supervise colleagues within Housekeeping and Front Office divisions.

Skills

Customer service

Communication

Word

Excel

Organizational skills

Leadership

Tools

Microsoft Word

Microsoft Excel

Job description

Close Inclusive Collection Job Postings Notification

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

Assistant Operations Manager (Overnight)

Thompson Hotels Gild Hall US - NY - New York City

Hotel Operations

Entry Level Manager

Full-time

Hourly US Dollar (USD) pay basis

Summary

The responsibilities include assisting in overseeing the Front Office and Housekeeping departments during the overnight shifts.

Specific duties in this role will include but are not limited to:

• Agility to adjust to various departments throughout the hotel as needed to support the operation
• A commitment to guest communication from pre-arrival to post-stay survey
• Ensuring that Housekeeping and Front Office division's colleague's behaviors align with Hyatt’s core values
• Working closely with all other stakeholders, including fellow leaders in the Housekeeping and Front Office Operations, in a collaborative manner, focusing on the overall success of the hotel
• Supervising colleagues within Housekeeping and Front Office divisions

Pay rate for this position ranges from $70,000 to $72,000 annually based on experience.

Qualifications

• Must be available to work all overnight shifts
• A true desire to satisfy the needs of others in a fast-paced environment
• Ability and willingness to help with coverage in other hotel areas
• Refined verbal and written communication skills
• 2-3 years of progressive hotel Housekeeping and/or Front Office experience
• Service-oriented style with professional presentation skills
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service, and ability to improve the bottom line
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal, and administrative skills
• Must have flexible work availability, including weekends and holidays.

Hotel Saint Augustine, Bunkhouse Hotels | Houston , TX , US

Hotel Saint Augustine, Bunkhouse Hotels | Houston , TX , US

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