Front Office Control Clerk

Hyatt Hotels Corporation; New York (NY); Hybrid; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Retirement Savings Plan

Life Insurance

Paid vacation

Paid sick days

Paid time off for new child

Holidays

Job summary

Hyatt Place Madison/Downtown is seeking a Front Office Clerk to help manage room inventory and guest registration at the Grand Hyatt Washington in DC. The role involves coordinating blocks for groups, communicating hotel services, and supporting Front Office operations across a schedule that includes mornings, afternoons, evenings, weekends, and holidays.

The position offers hourly pay starting at $22.50 with a raise to $23.00 after six months, along with comprehensive benefits and opportunities

Qualifications

• Experience with front office operations in a hotel setting.
• Strong verbal and written communication skills.
• Customer-focused mindset with attention to detail.
• Ability to work flexible shifts, including weekends and holidays.

Responsibilities

• Assist guest registration and communicate hotel services and promotions.
• Analyze room inventory and manage blocks to maximize selling opportunities.

Skills

Front Office operations

Customer service

Verbal and written communication

Adaptability

Job description

Close Inclusive Collection Job Postings Notification

"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. "

Join us for this incredible opportunity at the Grand Hyatt Washington hotel located in downtown Washington, D.C.Not only will you be part of a great team, you will also be part of a company that is one of Fortune's 100 Best Companies to Work For, for several years running!

Control Clerks are primarily responsible for room inventory to maximize selling opportunities at the front desk. This includes assigning room blocks for groups and guest preferences. Front Office Agents rely on the Control Clerk's ability to manage the inventory and analyze reports. This role has a direct impact on guest fulfillment with room accommodations. Control Clerks must also assist in the guest registration process and communication of hotel services and promotions. The Front Office Control Clerk is the perfect opportunity for a seasoned Front Office Agent looking to advance their career into management. We are looking for someone with the flexibility to work any time between 7:00am - 11:30pm, any day of the week including weekends and holidays.

The hourly rate for this position is $22.50, increasing to $23.00 after six months.

Benefits available with this position include:

• Medical / Dental / Vision Insurance
• 401k
• Retirement Savings Plan (RSP)
• Basic Life Insurance
• Paid vacation, sick days, new child leave, and holidays
• Paid Family Bonding Time and Adoption Assistance

Additional perks include:

• Free room nights after 90 days, discounted and friends & family room rates immediately
• Free meal during the workday
• Employee Stock Purchase Plan
• Discounts at various retailers
• Growth potential locally and throughout the country

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Experience and thorough understanding of hotel Front Office operations preferred
• Availability to work any day of the week during mornings, afternoons, or evenings

Hyatt Place Madison/Downtown | Madison , WI , US

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