Guest Experience Front Desk Lead

Hyatt Hotels Corporation; California (MO); Hybrid; USD 32,000 - 43,000; Full time

Job summary

Hyatt Hotels Corporation is recruiting a Front Office Supervisor for Miraval Berkshires Resort and Spa in Lenox, MA. The role leads front desk associates, coaches staff, and supports senior leadership with training, scheduling, payroll and interviewing.

The position focuses on guest registration, communicating hotel services and promotions, processing payments, and responding to guest inquiries to create a welcoming guest experience. The hourly starting rate is $27.00.

Qualifications

• A genuine desire to satisfy guests in a fast-paced environment.
• Strong verbal and written communication skills.
• Ability to stand for extended periods.
• Experience and knowledge of front office operations.

Responsibilities

• Lead front office agents and coach team members.
• Support scheduling, payroll and interview processes.
• Coordinate guest registration and promote hotel services.
• Process payments and respond to guest inquiries.

Skills

Guest service mindset

Communication skills

Stamina

Front desk operations

Job description

Hyatt Hotels Corporation is recruiting a Front Office Supervisor for Miraval Berkshires Resort and Spa in Lenox, MA. The role leads front desk associates, coaches staff, and supports senior leadership with training, scheduling, payroll and interviewing.

The position focuses on guest registration, communicating hotel services and promotions, processing payments, and responding to guest inquiries to create a welcoming guest experience. The hourly starting rate is $27.00.