OVERNIGHT RESIDENTIAL MANAGER

Supportive Concepts For Families; Reading (Berks County); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive Benefits

Flexible scheduling

DailyPay

Medical Insurance

401(k) with company participation

Paid Time Off

Employee Assistance Program

Wellness Programs

Paid Leadership Development

Career advancement

Job summary

Supportive Concepts for Families is seeking an experienced After-Hours Residential Manager to provide leadership and oversight for our community residential programs serving adults with IDD across Pennsylvania.

This field-based role covers evenings, nights, weekends, and holidays, guiding Direct Support Professionals and on-call leadership to maintain safety, quality, and person-centered supports. You will be the eyes and ears after hours, driving problem-solving and compliance.

Qualifications

• Supervision experience in residential, healthcare, behavioral health, or IDD services.
• Strong knowledge of residential operations and person-centered supports.
• Excellent communication, leadership, and conflict-resolution skills.
• Valid driver's license and ability to travel across service areas.

Responsibilities

• Visit assigned community homes during shifts to oversee operations.
• Conduct routine facility inspections for safety and compliance.
• Provide coaching and real-time guidance to Direct Support Professionals.
• Collaborate with program directors, nurses, QA, and on-call leadership.
• Respond to emergencies and support staffing during shortages.

Skills

Leadership

Communication

Conflict resolution

Travel-ready

Driver's license

Education

Associate's or Bachelor's degree preferred

Job description

Be the Leader Who Keeps Quality Care Moving AFTER-HOURS RESIDENTIAL MANAGER After-Hours Residential Services (IDD)

2nd Shift | 3rd Shift | Evenings | Overnights| Weekends

Looking for More Than Just Another Management Job?

Great care doesn't stop at 5:00 PM.

Supportive Concepts for Families is seeking an experienced Residential Manager to provide after-hours operational leadership and oversight for our community residential programs serving adults with intellectual and developmental disabilities throughout Pennsylvania.

This is a field-based leadership position designed to support our residential teams during evenings, nights, weekends, and holidays—ensuring individuals receive safe, high-quality, person-centered care while providing real-time guidance and support to Direct Support Professionals, Program Specialists, and on-call leadership.

As the "eyes and ears" of the organization after normal business hours, you'll help maintain quality, compliance, staffing stability, and rapid response to operational needs.

Why You'll Love This Role

• Leadership position with autonomy and decision-making authority
• Flexible scheduling across evenings, nights, and weekends
• Field-based role with variety every day
• Make an immediate impact on quality of care
• Coach and mentor residential teams
• Work closely with Operations, Nursing, Quality, and On-Call Leadership
• Help solve problems before they become crises

What You'll Do

• Operational Oversight
• Visit assigned community homes throughout your shift.
• Conduct routine facility inspections to ensure homes are safe, clean, and compliant.
• Complete inspection reports with findings, recommendations, and follow-up actions.
• Identify opportunities to improve quality, safety, and regulatory compliance.

Staff Leadership

• Serve as the after-hours management representative for residential programs.
• Provide coaching, guidance, and real-time support to Direct Support Professionals.
• Assist staff with problem-solving and operational decision-making.
• Reinforce company policies, procedures, and best practices.
• Conduct staff observations and provide immediate feedback when appropriate.

Individual Support

• Observe individuals served to ensure health, safety, dignity, and quality of life.
• Respond to concerns involving health, behavior, staffing, or environmental issues.
• Assist during emergencies or crisis situations as needed.
• Support individuals and staff during difficult situations while maintaining a calm leadership presence.

Staffing Support

• Assist with staffing shortages and emergency coverage.
• Help coordinate staffing resources with the on-call team.
• Monitor staffing ratios and respond when immediate adjustments are needed.
• Assist with orientation and just-in-time training for employees working after hours.

Quality & Compliance

• Document findings from site visits.
• Follow up on corrective action items.
• Identify trends and communicate concerns to operational leadership.
• Ensure homes remain survey-ready and compliant with regulatory standards.

Collaboration

• Work closely with Program Directors, Program Specialists, Community Health Nurses, HR, Quality Assurance, and On-Call Leadership.
• Provide detailed shift summaries and communicate significant events to daytime leadership.

Qualifications

• Associate's or Bachelor's degree preferred, or equivalent leadership experience.
• Experience supervising residential, healthcare, behavioral health, or IDD services.
• Strong knowledge of residential operations and person-centered supports.
• Excellent communication, leadership, and conflict-resolution skills.
• Ability to make sound decisions independently.
• Valid driver's license with reliable transportation.
• Ability to travel throughout assigned service areas.

Preferred experience includes:

• Intellectual & Developmental Disabilities (IDD)
• Residential Services
• Behavioral Health
• Human Services
• Healthcare Operations
• Quality Assurance
• Staff Supervision

Why Join Supportive Concepts for Families? Competitive Benefits

• Competitive salary
• Flexible scheduling
• DailyPay
• Medical, Dental & Vision Insurance
• 401(k) with company participation
• Paid Time Off
• Employee Assistance Program
• Wellness Programs
• Paid Leadership Development
• Career advancement opportunities

About Us

For more than 25 years, Supportive Concepts for Families has helped individuals with intellectual and developmental disabilities live meaningful, independent, and fulfilling lives.

Our Community Residential Operations Coordinators ensure that exceptional care continues long after traditional business hours—supporting staff, protecting quality, and helping individuals thrive every day.

Start a Career with Purpose

Some leadership roles manage people.

This one supports an entire community.

If you're a servant leader who enjoys coaching teams, solving problems, and making a difference where it matters most, we'd love to hear from you.

Creating a Better Tomorrow... Today.

Equal Employment Opportunity

Apis Services, Inc., Inperium Inc., and their affiliates provide equal employment opportunities to all employees and applicants in accordance with all applicable federal, state, and local laws. Employment decisions are made without regard to race, color, religion, sex, national origin, ancestry, age, sexual orientation, gender identity or expression, disability, genetic information, marital status, pregnancy, veteran status, or any other characteristic protected by law. This commitment extends to every aspect of employment, including recruitment, hiring, promotion, compensation, benefits, training, and termination.