Overnight Patient Access Advocate – Front Desk

Intuitive-Health; Sellersburg (IN); On-site; USD 22,000 - 30,000; Full time

Job summary

Intuitive Health in Indiana seeks a Patient Access Advocate for overnight full-time shifts. You will greet patients, register them, verify insurance, collect payments, and support front desk operations in a fast-paced ambulatory care setting.

This role emphasizes patient service, HIPAA compliance, and teamwork with clinical staff. Strong communication and computer skills are required, with the ability to multitask in evenings and weekends across our partner facilities.

Qualifications

• Demonstrated customer service, communication, and interpersonal skills.
• Basic computer proficiency and the ability to learn new technology and systems.
• Ability to multitask, prioritize work, and thrive in a fast-paced healthcare environment.

Responsibilities

• Greet patients and visitors in a courteous, professional manner in person and over the phone.
• Register new patients and accurately update demographic, insurance, and billing information.
• Verify insurance eligibility and benefits and collect copays, deductibles, and payments in accordance with company guidelines.
• Facilitate patient flow by notifying clinical staff of arrivals, communicating delays, and keeping patients informed.
• Answer phones using proper etiquette; route calls and take messages as needed.
• Provide general information such as directions, office hours, and policies.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Perform clerical tasks including copying, scanning, faxing, and filing.
• Maintain waiting areas, front desk, and reception spaces in a clean, organized, and presentable condition.
• Assist with supply management, including ordering and stocking as needed.
• Attend staff meetings and required training sessions; maintain ongoing knowledge of role responsibilities.
• Adhere to all company policies, safety regulations, and administrative procedures.
• Perform other duties within scope as assigned.

Skills

Customer service

Communication

Multitasking

MS Office

Education

High school diploma or GED

Tools

EMR/EHR systems

Job description

Intuitive Health in Indiana seeks a Patient Access Advocate for overnight full-time shifts. You will greet patients, register them, verify insurance, collect payments, and support front desk operations in a fast-paced ambulatory care setting.

This role emphasizes patient service, HIPAA compliance, and teamwork with clinical staff. Strong communication and computer skills are required, with the ability to multitask in evenings and weekends across our partner facilities.