Overnight Member Services Pro | Flexible Hours

Glow Brands; La Grange (KY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible Work Schedule

Casual Dress Code

Free Gym Access

Free Tanning

Free Wellness Spa Services

401(k) with Company Match

Daily Pay Options

Opportunity for Advancement

Employee Discounts on Products and Sev

Exclusive Discounts at Outside Retail

Free Work Shirt options yearly

Job summary

Glow Brands is seeking an Overnight Closer (Member Services Representative) to create a positive member experience for Planet Fitness members, guests and prospective members. You will greet people, assist with check-ins and tours, and close the shift at day end.

Responsibilities include front desk duties, updates to accounts, responding to questions, and ensuring a clean, welcoming club environment. Must be 18+, with HS diploma or GED and strong communication skills.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Upbeat and positive attitude required.
• Punctuality and reliability a must.
• Exceptional customer service skills; professional interactions with members.
• Must be 18 years or older; HS diploma or GED required.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Handle front desk activities: answer calls, check in members, enroll new members, give tours.
• Update member accounts as needed; respond to questions promptly.
• Escalate issues to Assistant Manager or Manager when necessary.
• Maintain cleanliness of the club; close the shift for the day.
• Create a bank deposit for the next business day.

Skills

Customer service

Basic computer skills

Positive attitude

Punctual and reliable

Excellent communication

High school diploma or GED

Education

High School diploma or GED

Job description

Glow Brands is seeking an Overnight Closer (Member Services Representative) to create a positive member experience for Planet Fitness members, guests and prospective members. You will greet people, assist with check-ins and tours, and close the shift at day end.

Responsibilities include front desk duties, updates to accounts, responding to questions, and ensuring a clean, welcoming club environment. Must be 18+, with HS diploma or GED and strong communication skills.