Overnight Member Services & Sales Specialist

Crunch, LLC; Schaumburg (IL); Hybrid; USD 17,000 - 25,000; Part time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Job summary

Crunch Fitness in Schaumburg, IL is seeking an overnight Member Services Representative to greet late-night and early-morning members, help find the right membership, and deliver a friendly experience. The role blends membership sales, front-desk service, and daily club operations, including cleaning and setup for the day.

The ideal candidate is dependable, personable, with initiative and strong communication. CPR/AED certification is required within 30 days of hire.

Qualifications

• Sales or customer service experience preferred; fitness, retail, or hospitality experience is a plus.
• Comfortable starting conversations, following up with prospects, and asking for the sale.
• Friendly, professional, and able to verbally communicate effectively with members, guests, and teammates.
• Availability to work the assigned schedule, which may include early mornings, evenings, weekends, and holidays.
• CPR/AED certification required within 30 days of hire.

Responsibilities

• Welcome members and guests, complete check-ins, and address account alerts.
• Conduct personalized club tours, explain membership options, objections, and close sales.
• Complete prospect follow-up and referral activities to support sales goals.
• Explain amenities, promote upgrades and retail products, connect to personal training.
• Process memberships, payments, and purchases; maintain records in systems.
• Answer calls, assist member requests, and escalate as needed.
• Help new members get started and support engagement and retention.
• Overnight cleaning and sanitizing duties, restrooms, lockers, and spaces.
• Restock supplies and prepare the club for the morning team.

Skills

Sales experience

Customer service

Effective communication

Basic computer skills

Tools

CRM systems

Job description

Crunch Fitness in Schaumburg, IL is seeking an overnight Member Services Representative to greet late-night and early-morning members, help find the right membership, and deliver a friendly experience. The role blends membership sales, front-desk service, and daily club operations, including cleaning and setup for the day.

The ideal candidate is dependable, personable, with initiative and strong communication. CPR/AED certification is required within 30 days of hire.