Overnight Closer

Planet Fitness Southeast; Lexington (VA); On-site; USD 16,531 - 22,041; Full time

Job summary

A leading fitness franchise is seeking an Overnight Closer (Member Services Representative) responsible for providing exceptional customer service to members and handling front desk activities. The role includes greeting members, assisting with inquiries, and closing business shifts with accurate bank deposits. Ideal candidates should have a background in customer service, excellent listening skills, and a positive attitude. Must be reliable and able to work overnight shifts. Join a vibrant team dedicated to creating a fantastic member experience.

Qualifications

• Customer service experience preferred.
• Must be 18 years of age or older.
• Strong listening skills and professionalism.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities including answering phones and checking members in.
• Assist in maintaining club neatness and cleanliness.
• Close shift and create accurate bank deposits.

Skills

Customer service background

Basic computer proficiency

Positive attitude

Empathy and problem-solving skills

Reliability

Job description

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will also be responsible for closing that day’s shift and creating an accurate bank deposit.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign‑up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create abank deposit for next day.

Qualifications / Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.