Overnight Crew Member

CA Planet; Burbank (CA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Wellness resources

Employee discounts

Job summary

Planet Fitness in California is seeking an Overnight Closer (Member Services Representative) to deliver a positive member experience with a high level of customer service. You will also manage the closing of the day’s shift and prepare the next day’s bank deposit.

Responsibilities include greeting members, handling front desk duties, taking tours for potential members, updating accounts, and addressing questions promptly. Must be reliable with basic computer skills and a passion for fitness.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Must be 18 years or older.
• Punctuality and reliability essential.
• Strong listening and problem-solving skills.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Handle front desk duties: answer phones, check-in, sign-ups, and tours.
• Facilitate updates to member accounts and address questions.
• Escalate issues to Assistant Manager or Manager when needed.
• Maintain club cleanliness and close the shift.
• Create bank deposit for the next day.

Skills

Customer service

Basic computing

Punctuality

Reliability

Education

High School diploma/GED

Job description

Job Summary

Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Benefits

• Free uniforms
• Opportunity for advancement
• Wellness resources
• Employee discounts

Essential Duties And Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for next day.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.