Overnight Closer

Planet Fitness - United FP Management, LLC; Wade Hampton (SC); On-site; USD 16,531 - 20,664; Full time

Job summary

Planet Fitness - United FP Management, LLC is seeking an Overnight Closer in Wade Hampton, South Carolina. The role involves providing outstanding customer service to members and guests, managing front desk responsibilities, and closing daily shifts. Candidates should possess a customer service background, basic computer skills, and a passion for fitness. The job requires the ability to work overnight shifts and some physical demands, such as standing for long periods and lifting up to 50 lbs.

Qualifications

• Preferred customer service background with a positive attitude.
• Ability to empathize and problem-solve under pressure.
• Must be 18 years of age or older.

Responsibilities

• Provide exceptional customer service to members and guests.
• Handle front desk activities including answering phones and checking in members.
• Close shifts and create bank deposits for the next day.

Skills

Customer service background

Basic computer proficiency

Strong listening skills

Problem-solving ability

Upbeat attitude

Job description

Overnight Closer (Member Services Representative)

The Overnight Closer will create a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

The Overnight Closer is responsible for closing that day’s shift and creating an accurate bank deposit.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign‑up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for the next day.

Qualifications / Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem‑solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work third shift (overnights).
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.