Overnight Crew Member

CA Planet; Azusa (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Wellness resources

Job summary

Planet Fitness seeks an Overnight Closer (Member Services Representative) to deliver superior member service and support front desk operations. You will close the day’s shift and prepare an accurate bank deposit, ensuring a smooth transition to the next shift.

Responsibilities include greeting members, answering calls, guiding tours, updating accounts, and maintaining a clean, welcoming club environment while delivering friendly, timely service.

Qualifications

• Experience in customer service or retail is preferred.
• Basic computer and data-entry skills.
• Must be 18 years or older and have a high school diploma or GED.

Responsibilities

• Greet members, guests and prospective members with excellent service.
• Handle front desk tasks including answering phones, member check-in and sign-ups.
• Give tours to prospective members and update member accounts.
• Respond to questions and escalate to management as needed.
• Maintain club cleanliness and close the shift with a bank deposit for next day.

Skills

Customer service

Basic computer skills

Punctuality

Strong communication

Problem solving

Education

High school diploma or GED

Tools

Front desk software

Job description

Job Summary

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for next day.

Benefits

• Opportunity for advancement
• Training & development
• Wellness resources

Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Essential Duties And Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for next day.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occassionally lift up to 50 lbs.Will occasionally encounter toxic chemicals during shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.