Overnight Member Service Rep | $1/hr Premium + Growth

HFP Almeda, LLC; California; On-site; USD 13,000 - 18,000; Part time

Benefits offered by this job

Free PF Black Card gym membership

Growth opportunities

Medical, Dental, and Vision Insurance

Job summary

Planet Fitness is seeking an Overnight Member Service Representative to greet members with high energy and professionalism, answer calls, and assist with membership needs. The role runs 9:30pm–6:00am with a base pay of $10/hour plus a $1/hour overnight differential, totaling $11/hour.

Responsibilities include delivering excellent customer service, promoting memberships, and maintaining club cleanliness while working in a fast-paced retail environment.

Qualifications

• Superior customer service skills; 6–12 months face-to-face experience preferred.
• Self-starter who takes initiative with minimal direction and supervision.
• Must be punctual and dependable with a solid work ethic.
• Basic computer proficiency and ability to manage multiple responsibilities.

Responsibilities

• Greet members/guests with confidence, energy, and professionalism.
• Anticipate needs and respond promptly with accurate service.
• Answer phones promptly and politely.
• Assist callers with knowledgeable information during inquiries.
• Resolve customer concerns using strong communication and problem-solving.
• Conduct prospective member calls and tours; assess membership needs.
• Execute retail transactions and drive sales goals.
• Regularly clean and sanitize the club and equipment.
• Answer questions about procedures and policies in a friendly way.

Skills

Customer service

Punctuality

Basic computer proficiency

Multitasking

Job description

Planet Fitness is seeking an Overnight Member Service Representative to greet members with high energy and professionalism, answer calls, and assist with membership needs. The role runs 9:30pm–6:00am with a base pay of $10/hour plus a $1/hour overnight differential, totaling $11/hour.

Responsibilities include delivering excellent customer service, promoting memberships, and maintaining club cleanliness while working in a fast-paced retail environment.