Overnight Front Desk — Member Services Associate

Highland Square Fitness, LLC; Jacksonville (FL); On-site; USD 21,000 - 22,000; Full time

Job summary

Taymax Group, a Planet Fitness franchisee, is seeking a Member Services Representative in Jacksonville, FL to deliver outstanding service at the front desk. You will greet members, perform tours, and assist with signups while maintaining a clean, welcoming club environment.

Responsibilities include checking members in, answering questions, resolving issues, and supporting daily club operations. This role requires reliability, teamwork, and a genuine passion for fitness and customer care.

Qualifications

• 18 years of age or older
• High School diploma/GED equivalent required
• Customer service background preferred
• Basic computer proficiency
• Punctuality and reliability are a must
• Positive, upbeat attitude and passion for fitness and health

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk activities including answering phones and assisting callers.
• Check members into the system and sign up new members, calculating rates and monthly payments.
• Assist the Club Manager in counting out the drawer as needed.
• Update member accounts and respond to questions or concerns promptly.

Skills

Customer service

Front desk

Communication

Teamwork

Education

High School diploma/GED

Tools

Membership software

Phone system

Job description

Taymax Group, a Planet Fitness franchisee, is seeking a Member Services Representative in Jacksonville, FL to deliver outstanding service at the front desk. You will greet members, perform tours, and assist with signups while maintaining a clean, welcoming club environment.

Responsibilities include checking members in, answering questions, resolving issues, and supporting daily club operations. This role requires reliability, teamwork, and a genuine passion for fitness and customer care.