Overnight Member Experience Specialist

Crunch Fitness - Fit Fusion, LLC; Noblesville (IN); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Job summary

Crunch Fitness - Fit Fusion, LLC is seeking an Overnight Member Services Representative to help build a fiercely fun fitness environment and deliver outstanding customer service for the member base at our Noblesville gym.

In this role you will greet members and guests, assist with memberships, retail and tanning product sales, promote member privileges, manage check-ins, answer phones, and coordinate with managers to ensure a smooth overnight operation.

Qualifications

• Experience in a service-oriented role preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Manages cleaning during the overnight shift.
• Prepares facility for morning operations.
• Greet members and guests to promote engagement and retention.
• Assist with membership, retail and tanning product sales.
• Promote membership privileges including tanning, group fitness, small group training and childcare.
• Facilitate new member enrollment and check-ins per procedures.
• Answer phones courteously and professionally.
• Inform members of events and coordinate with management.
• Maintain front desk operations and knowledge of services.

Skills

Customer service

Communication

Reading/writing

Education

CPR/AED certification

Job description

Crunch Fitness - Fit Fusion, LLC is seeking an Overnight Member Services Representative to help build a fiercely fun fitness environment and deliver outstanding customer service for the member base at our Noblesville gym.

In this role you will greet members and guests, assist with memberships, retail and tanning product sales, promote member privileges, manage check-ins, answer phones, and coordinate with managers to ensure a smooth overnight operation.